Force user to go through secret questions setup procedure
Hi, i would like to know if it possible to force user to go through secret questions setup procedure. We want to set a deadline after which a user must go through the procedure before being able to login. I thank you for any help. Regards
Remove Grey Bar from AD Self Service Page
Hello Manage Engine Is it possible to remove the grey bar from the top of the AD Self Service Page, where the logo is displayed (see attached)? Regards, Sam
Change Password - Need to log out and log back in to resync with Exchange
When our associates use the "change password" utility they need to log out and log back in to resync credentials with things like Exchange and any other SSO type utility that is using the AD credentials. Is this expected behavior? It seems like it should be more seemless?
Change Password Requires users to re-authenticate (log off/log in) before they can reconnect to Exchange or other apps using AD credentials
We have recently included the link to the Self Service in our password expiry notifications. Users are now using it, however they are calling in, because after changing their password their Outlook and other sessions that use AD crendentials are prompting for password and putting in their new password or old passsword does not work. Even after closing all applications and relaunching they still do not work. The users need to log off of Windows and log back in before they work. Is this normal behavior?
RapidSSL/Geotrust Wildcard Certificate
I have a RappidSSL Wilcard certificate authorised by Geortust. I have the option to download these files: domain_edu(pkcs7).p7s domain_edu_apache(apache bundle).crt domain_edu_ee(X509).crt domain_edu_i1(Certificate_Issuer_Bundle).crt domain_edu_plesk(plesk_bundle).crt I have followed the steps to create a keystore with both the domain_edu_ee(X509).crt and domain_edu_i1(Certificate_Issuer_Bundle).crt but every time I create the keypass then start the service I get a "Internet Explorer cannot display
How to reset user account that forgot security question
How to reset user account that forgot security question?
AD SelfService Plus and AD Manager Plus
Is it possible to have both of these programs running on the same machine? We previously had AD Manager Plus running on our server and installed AD SelfService Plus. Now neither one of the programs will work. Thanks
GINA Installation using GPO does not install properly
When deploying the GINA using a GPO it installed but when you click on the Reset Password it errors out saying Application has Not been Installed properly. Created a Policy using InstalAgent.vbs Arguments: cfg.local etlogonADSelfServicePlusClientSoftware.msi; CFSVR001100AP19; 8888 Looking at: %windirAdsspScriptlog.txt% Argument from Parameter : msiexec.exe /i "cfg.local etlogonADSelfServicePlusClientSoftware.msi" SERVERNAME= ALLUSERS=1 ENABLESILENT=yes REBOOT=ReallySuppress /qn The ADSSP msi installed
Rapid SSL Wildcard Certificate
I am trying to install my rapid ssl wild card certificate. I have a PKCS7 file with the "p7s" extention I have a apache bundle, ee_x509, i1(Certificate Issuer Bundle), plesk(plesk_Bundle) all in a crt format. I have tried creating the keys using keytool -import -trustcacerts -alias primaryIntermediate -keystore selfserve.keystore -file "uhs_uga_edu_ee(X509).crt" Ckeytool -import -trustcacerts -alias -keystore selfserve.keystore -file "uhs_uga_edu_i1 Certificate_Issuer_Bundle).crt" Everything looks
The server is unwilling to process this request
During Reset password on wizard ,after received verification code & set new password,user see notification : "The server is unwilling to process this request "!!!!!!!!!!!!!!!!!!!! how to solve it?
ADSelfService Plus 4.5 build 4550 released! Download Now!!!
Hello Everybody! It is with great pleasure that we announce the latest release of ADSelfService Plus 4.5 build 4550, armed with some major security enhancements and fixes. Enhanced: Heightened security against ‘Cross-site scripting’, ‘CSRF issue’, and ‘Denial of Service attack’. Encryption of database passwords for enhanced security. Checkbox to control the default value for drop-down menu in ‘Self-update layout’. ADSelfService Plus GINA is now compatible with 'Chekpoint Full Disk Encryption' client
Import SSL Cert from Comodo - .pfx
I've been trying to get a cert working for ssl on our manage engine client for a couple of days now. We have a pre-existing cert with comodo so we decided to use that. Unfortunately the cert we were given was a .pfx which doesn't seem to be compatible with your keystone tools, we manage to export a x.509 .crt file on a server using mmc and the certificate manager. However when i use the recommended comodo lines from the SSl page in self service i'm able to create the keystone however when i edit
Change enrollment to registration in AD Self Service
Hi Manage Engine Is it possible to change the references in AD Self Service from Enrollment to Registration? I have implemented this in a school and the use of enrollment in the system will only confuse people, as enrollment has a completely different meaning. Regards, Sam
Performance of org look up and display.
I am getting very poor performance when looking at the org chart or searching for users. We are only testing at this point with a single user on the system and very little load on the system itself. Thanks, Chris
2 identical icons on Ctrl-Alt-Del Change password page
Hi, ADSelfService is being used where I work to allow users to change their passwords, etc. When users press Ctrl-Alt-Del and select Change Password, 3 icons appear. The right most one is Reset Password/Unlock account, while two show the user login name. Is there any way to remove one user login name icons? Thanks.
Windows 7 GINA install finishes but does not display anything.
4.2.1 version of the client and the latest demo of the server. Install goes completely clean. Reboot nothing is displayed on the logon screen. There is so little documentation about this software that I can't do any debugging myself.
Remote Users Account Unlock
Is it possible to securely setup ADSelfService Plus so that remote users are able to unlock their account or change their password?
Enrollment Notification
Hello, I scheduled a enrollment notification based on a policy. My problem is that all users received this mail included disable users. How to exclude disable users ?
Custom Attribute (date of birth)
Hi there, I need to ask how to allow users to enter their date of birth using the Self Service application. I have extended the AD schema and the attribute (dateofbirth) field is in the 'generaltime' format. I am able to add the custom attribute (dateofbirth) on the self service layout for the user, but I am just no sure on the setting to use to get a date field into AD without getting the error : error code - 8007200b: administer credentials in ....... Please help? kind regards Steve
Issues changing the default design
Hello I already installed the service pack 3.1 for ADSelfService Plus, but the issue I have right now, is when I want to change the default design, the IE screen turns into a grey color and don't let me to chose any option. Please help me to resolve this issue Thanks
Auto Login
I have a portal where users can reset passwords using ADSelfService Plus. Is it possible to do an http post or some other method to auto login into ADSelfService? I'm trying to improve the experience so they don't have to reenter credentails between the two sites.
how to modify email notification for enrollment to include logon
We have some user accounts that are used for a particular purpose/program. The first/last name and display name in AD reflects the name of the user who uses it. But, the logon might be something like OPSADMIN. When the email notification goes out letting the users know their password is about to expire, it appears to address the user by their display name, but there has been a request by a support manager to include the logon name in the email so they know which account they are needing to change
ADSelfService Plus Manager edit Subordinate
Hello, I'd like to suggest a new feature, the business would like as soon as possible, but we've not found in ADSelfService Plus or other competitor software. We're already using the AD Self Service and having users update their own details through it (including our own custom AD Schema additions), this is great. However, we need the direct Manager of a user, to have the ability to edit that user's details, using the same simple Self Service tool. We realise there is ADManager from ManageEngine,
GINA Successful install - Does not show up on workstation
The installation of GINA via ---> Configuration ---> Administrative Tools ---> Gina, displays the results under Installed machines as successful. However, the computer still does not display GINA at the login screen, even after a reboot.
Webpage on subnet only
How do I lock down the webpage interface where users can login, reset their password, and unlock their accounts only to computers in my subnet? For example, we want only computers in 255.255.248.0 to be able to hit http://<servername>:8888 Thanks, Dereatha Cross College of Architecture Planning + Design Kansas State University Manhattan, Kansas 66506] dac4303@ksu.edu
Gina Free - Seperate User account for unlocking\resetting passwords
I have followed the GinaFree.PDF for setting up ADSelfServicePlus using the Seperate User account as stated in the PDF: "Deploying the 'Gina Free' feature involves the process of creating a 'Separate User Account' dedicated for users who have forgotten their passwords (or) have to unlock their accounts." I don't understand the portion of directions that states "The users can access this 'Reset Password User Account' with the help of an 'empty password'." What does this mean "empty password".
Self Service Reset continues to email enroll messages to disabled users
When a user leaves a company, we disable the user in AD, but don't delete them. However, we're being told that that person's email still receives a notification to enroll in the self service reset. I don't see a configuration option to not notify disabled users. As a workaround, I tried removing the email address from the AD user properties, but the email still displays when I run the non-enrolled users report. Is there a way to allow it to only notify enabled users? Thank you!! Dana
ADSelfServicePlus - Self-Update feature & Security
Instead of all users being able to update their own information (Self-Update feature) I would like to only allow Managers to make those changes - and possibly restrict the users that the Mgr can update. Is this possible? Thanks much!
DLL Direct Call
Hello, I am creating a small program for my company that displays a users account status such as being locked, password expired, and quota limits. Part of my application is a button that a user can click to unlock their account or reset their password via Self Service. I understand how to lock the screen and send the user to the GINA. What I am wondering is if I can eliminate the step of the user having to click the "Reset Password / Unlock Account" button added by your program and send the user
Auto Login
I have an portal where users can reset their password using ADSelfService Plus. Is there a way to do a HTTP Post so users don't have to reenter credentials? I'm hoping that I can use the credentials they entered on our portal to login into ADSelfService.
Remove the icon (picture BMP) from the GINA customisation
Hi there, How can I remove the icon (picture BMP) from the GINA customisation? Essentially we would like to revert back to the option for ADSelfService GINA pluggin just being the worded (Reset Password / Unlock Account) link. Once the customisation included an icon we noticed that our Windows 7 machines had multiple options for logon, unlock screen and change password which resulted in user confusion. Regards, Nick.
ADSelfService Plus 4.5 SP 4.6.1 Released (Build 4501)
Hello everybody! With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4501, an improvement upon all its previous versions. Fixes: "Could not install client software" error while installing Gina on client machines has been rectified. Since this happens to be an immediate release that succeeds a major version, let's rewind and view the fixes & enhancements of the Version 4.5 Build 4500. Features: SMS / E-Mail Verification Codes to provide additional security when
How do I view/modify user's alternate email addresses?
Is there a way to view a user's alternate email address and possibly change it if necessary? When doing an "enrolled user" report it'll show me their default email address, but doesn't show any additional email addresses they may have specified.
Sms code and Captcha verification?
Where I can set the length of the code you sent by sms? 8 to 6 digits. Where I can disable the second captcha validation of SMS metod? the function as the webadmin of >> settings policy >> advanced >> General >> hide captcha does not work. Athach image. Thacks!!!
Users require to enroll email when email address already populated
Good morning, Currently, when a user is created in our ADManager site with the 'Email Address' field populated, the user is still required to enroll an email address. This is very frustrating for our admins, since it adds an extra step for their end users in the self-service site when enrolling. I have checked with support and was informed that this works as designed, that you should be forced to enter another email address, and while I understand the logic, I don't think that should be the case
Preset Answers in ADSSP
Hi All, I have a user that wants to change the preset answers they submitted in ADSSP, how can this be done? Thanks in anticipation, Kenny
Give access to Dashboard and Reports Only - no other functionality
Is it possible to give a VP access to the Dashboard and Reporting ONLY ? They should not have any other functionality.
ADSelfService Plus 4.5 Build 4543 Released!
Hello Everybody! With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4543, an improvement upon all its previous versions. Features: ADSelfService Plus now extends its support for Dutch language. Enhanced: Check box controlling ‘Help Documentation link’ visibility (on end-user pages). Partial masking of ‘User Details’ (E-mail ID/Mobile Number) during ‘Reset Password/Account Unlock’ for enhanced user security. ‘Copy/Paste’ prevention during Password Self-Service
ADSelfService Plus Fixes and Enhancements (Year 2013)
Version 5.1 Build 5103: (8/April/2014) Enhancements: · You can now export the restricted users list in a desired file format. · Now completely exclude restricted users from showing up anywhere in the product. Fixed: · Issue in automatic password reset. · Issue in accessing native mobile apps and mobile webapp. · Issue in displaying verification code enrollment information when email option alone is enabled. · Issue with displaying header logo in scheduled reports when HTML is selected as the
Password Expiry E-mail Format
Hey all, I am having some trouble getting my e-mail to format line breaks and indents accordingly, everything is just smashed together. What can I do?
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