Upgrade failure
Error - Sanity Failed - Upgrade from 8121 to 11
While upgrading from 8121 to 11, after executing Updatemanager.bat and if the update fails, You need to check the Updatemanager logs in the path < Support Center Plus Application path -> Server-> Default-> Logs > . And if you find the below ...Unsupported major.minor version 52.0 error post upgrade
Issue: After 11.0 (from 8.1 to 11..0) successful upgrade, application does not start due to renaming of JRE folder not happening automatically. Exception in thread "main" java.lang. UnsupportedClassVersionError : ...Ignore backup during Upgrade
Form 7.7 onwards Backup is included as a first step in migration. To ignore backup when migrating our internal servers add "-DSCBackUp=false" in UpdateManager.bat/UpdateManager.sh Like %JAVA_HOME%\\bin\\java -Xmx100m %JAVA_OPTS% -Dtier-type=BE ...
New to ADSelfService Plus?
Resources
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...