While upgrading from 8121 to 11, after executing Updatemanager.bat and if the update fails, You need to check the Updatemanager logs in the path < Support Center Plus Application path -> Server-> Default-> Logs > . And if you find the below ...
cx tried to upgrade from 11016 to 11020 but it failed. traces: 27-Apr-2022 09:11:50 [SYSERR] [INFO] : at com.adventnet.tools.update.installer.ApplyPatch.run(ApplyPatch.java:286) 27-Apr-2022 09:11:50 [SYSERR] [INFO] : at ...
Issue: After 11.0 (from 8.1 to 11..0) successful upgrade, application does not start due to renaming of JRE folder not happening automatically. Exception in thread "main" java.lang. UnsupportedClassVersionError : ...
Form 7.7 onwards Backup is included as a first step in migration. To ignore backup when migrating our internal servers Before version 11: add "-DSCBackUp=false" in UpdateManager.bat/UpdateManager.sh From Version 11: add "-DSkipBackUp=216ca7fcdb648de" ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...