Scripts
Script to Auto close Request when the status is Resolved for a particular number of days
For version 11 and above: -> In version 11, we only have the option to set the request Auto-close for a max of 10 days -> The below script will help you to extend the auto-closure time Execution steps: 1. Go to Reports--> New Query Report and run the ...
Script for the value in the Subject of the ticket to be auto filled in an Request additional of the ticket created.
Applicable for versions above 11.0 1. Download all the contents in the attachment and paste it under \ManageEngine\Supportcentre\integrations\Custom Scripts. 2. Create an additional field and copy the API Field Name and edit the same in the Script ...
Scripts to update request status when a new reply is received.
Please do refer to the below steps to change the status when a Contact sends a new reply to the ticket. 1. Download the script files from the below link and extract them and place it under..\ManageEngine\SupportCenter\integration\custom_scripts - ...
Reject unregistered users mail and notify them
Usecase : Organizations dont want to handle/fetch unregistered contacts mails into the application. They also want to notify the end user when they send email stating The Request raised by you is rejected. Kindly send mail from the registered email ...
Script to satisfy first response SLA in SCP 11
As of now only for the following scenarios, First response can be marked in the SupportCenter application: * Notes addition * Worklog addition * Technicians manual response Apart from this if you want to mark any other actions in the application as ...
Update status using Python script in 11.0
Using a Python script via custom trigger, we can update the status invoking an API call. A short guide on setting up python is available here : https://pitstop.manageengine.com/portal/kb/articles/how-to-setup-python-on-the-server Find the attached ...
How to setup Python on the Server
This article explains how to set up the ServiceDesk plus server to run python scripts. 1. The first step is to install python on the application server and you can download it from here. Any version above 3.4.1 should work fine. Start the setup and ...
Steps for Custom Scripts to show only view of Account's Requests for primary contact.
1.Create a folder under this location : ManageEngine\SupportCenter\custom with the name scripts and then add the custom scripts to be executed. Example of a custom scripts : primary contact only needs view of account's requests and not the default ...
Round Robin in SCP
Here is the custom trigger plugin for round robin auto assign feature Steps to follow 1. Extract the attached zip 2. Copy the Last_Assigned_Tech.txt and Round_Robin_Assign_Tech.json files to C:\\ManageEngine\\SupportCenter\\integration\\conf folder ...
Download all Attachments in a request using single click
Please follow the below steps to download all the attachments in a request through a single click. 1. Refer the Menu Invocation attachment and create a Menu with the same name. 2. Download the attached downloadAll.html and save it under ...