Reports
Query to find the list of Notifications high in number (outofoffice and microsoft emails) with a limit of 10 requests
MSSQL: Select top 10 WorkorderId, (Select Count(*) from Notify_WorkOrder where Notify_WorkOrder.WorkorderId = WorkOrder.WorkorderId) AS NotificationCount from Workorder Order by (Select Count(*) from Notify_WorkOrder where ...Issue running reports
Cause : Report API running the background causes the issue. If the user mentions issue with running reports with the below error and trace as mentioned below. Error trace: ...
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Resources
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...