SupportCenter Plus | Portal Related | Knowledge Base

• Portal related

• Difference between Self Service Portal Settings and Customer Portal Settings

   Self-Service Portal Settings :  The self service portal is used to customize the portals in the admin tab inside each portals. Admin -> Self Service Portal.   In self service portal settings, you can customize certain modules (Request , Contacts, ...

• Portal related questions

  1) Is it only the administrator who can see Portal dropdown menu below? --> The administrator, support reps, and the contacts who are added to the particular portal will get the drop-down. 2) How would a user be able to access those portals? --> When ...

• To view the full title of the portal

  To view the full title of the portal in the Customer Portal Page: Step1.Go to the location given below and first take a backup of the files highlighted in Bold  ManageEngine\SupportCenterPlus\custom\style\aesm_portal.css and ...

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

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  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• Setup Applications Manager as Service in Ubuntu 16 and above

  From v16140 : Support to install and start Applications Manager as a wrapper service in Linux platforms is provided within the product. For more information, see Starting Applications Manager as a Linux Service. Follow the steps mentioned below to ...