Portal related
Difference between Self Service Portal Settings and Customer Portal Settings
Self-Service Portal Settings : The self service portal is used to customize the portals in the admin tab inside each portals. Admin -> Self Service Portal. In self service portal settings, you can customize certain modules (Request , Contacts, ...Portal related questions
1) Is it only the administrator who can see Portal dropdown menu below? --> The administrator, support reps, and the contacts who are added to the particular portal will get the drop-down. 2) How would a user be able to access those portals? --> When ...To view the full title of the portal
To view the full title of the portal in the Customer Portal Page: Step1.Go to the location given below and first take a backup of the files highlighted in Bold ManageEngine\SupportCenterPlus\custom\style\aesm_portal.css and ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...