Performance related
No ManagedConnections - Steps to increase pool size
From the logs we were able to identify the error trace as [org.apache.catalina.authenticator.NMSFormAuthenticator]|[WARNING]|[68]|: Unexpected error while forwarding to login page : {0}|javax.servlet.ServletException: ...
No Managed Connections. Steps to enable Read Committed Snapshot Isolation- MSSQL
Enabling Read Committed Snapshot Isolation in MS SQL server In MS SQL environments enabling 'Read committed Snapshot isolation (RCSI)' is the first step in handling application server performance and crash issues. What is RCSI? Since databases ...
Transaction log full
Logs: Depends On Me: com.adventnet.persistence.DataAccessException: [TierComponent] The transaction log for database 'supportcenter' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases ...
How to enable Finer logs Public
1. Please take a copy of logging.xml from ManageEngine/SupportCenter/server/default/conf folder. 2. Download the attached logging.xml and replace it with the existing file. 3. Recreate the issue 3. Please send us the files zoho_auth0.txt and ...
Steps to fix DocumentIndexing or Search is not working properly or startout.log file is growing too much issue
We came across several cases, where the search is not working properly due to the index file corruption or Indexing thread gets locked. For which we need to follow the below steps. Steps to follow 1. Shut down the application. 2. Execute the below ...
Steps for Performance Tuning
Supportcenter Plus performance can be improved by tuning the JAVA performance as said below : 1. Shut down the application. 2. Navigate into \SupportCenter\server\default\conf 3. Edit the file -> wrapper.conf with administrator privilege For 64 bit ...