SupportCenter Plus | Performance Related | Knowledge Base

• Performance related

• How to take a connection dump for analyzing performance issues?

  For Performance/slowness issues instead of taking Threaddump manually or instead of invoking PerformanceTool make use of the below URL when the issue occurs, http://servername:portnumber/servlet/PerformanceDebug Note: The above URL works even when ...

• No ManagedConnections - Steps to increase pool size

  From the logs we were able to identify the error trace as [org.apache.catalina.authenticator.NMSFormAuthenticator]|[WARNING]|[68]|: Unexpected error while forwarding to login page : {0}|javax.servlet.ServletException: ...

• No Managed Connections. Steps to enable Read Committed Snapshot Isolation- MSSQL

  Enabling Read Committed Snapshot Isolation in MS SQL server In MS SQL environments enabling 'Read committed Snapshot isolation (RCSI)' is the first step in handling application server performance and crash issues. What is RCSI?   Since databases ...

• Transaction log full

  Logs:  Depends On Me: com.adventnet.persistence.DataAccessException: [TierComponent] The transaction log for database 'supportcenter' is full. To find out why space in the log cannot be reused, see the log_reuse_wait_desc column in sys.databases     ...

• Steps for Performance Tuning

  Supportcenter Plus performance can be improved by tuning the JAVA performance as said below : 1. Shut down the application. 2. Navigate into \SupportCenter\server\default\conf  3. Edit the file -> wrapper.conf with administrator privilege  For 64 bit ...

• Inputs required for analyzing Performance Issues

  We need a couple of details to analyze Performance issue. So, please send the below details : Below mentioned details should be gathered before restarting the application. 1. Let us know whether you are taking Scheduled full backup or backup without ...

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