Fetching
Microsoft Graph troubleshooting and Solution.
Error traces: [14:40:47:056]|[02-13-2024]|[com.manageengine.mdh.MDHFilter]|[INFO]|[1561]: PORTALID : 1| [14:40:47:073]|[02-13-2024]|[com.manageengine.servicedesk.authentication.oauth.util.OauthUtil]|[INFO]|[1561]: Authorization code obtained ...
Taking a copy of inbox to avoid mail deletion
By design, when the application fetches an email, it flags the fetched email as deleted and the email gets deleted from the mailbox. This functionality cannot be changed. Please note that we have the same info tagged in the mail server settings as ...
Office 365 basic Auth deprecation - Solution
If you are using Office 365, please note that the issue could be due to Microsoft depreciating basic authentication. You have to configure mordern authentication (Oauth) to fix it. Please refer the below article for reference Office 365 basic Auth ...
How to invoke threaddump_non_ui.txt
Please do follow the below steps when the Application goes slow or unresponsive : First you would need to find the Process id of Java which runs the Application. How to find it ? When you start the Application and start using it, you will have a ...
Steps to increase fetching mail count
Connect to the database : Execute the below query select * from scpglobalconfig where category='MailFetching' and parameter='ProcessMails'; if there is no row available then execute below query alone. insert into scpglobalconfig ...
Default Office365 configuration
INCOMING Server Name / IP Address: outlook.office365.com User Name: YourEmailAddress Password: YourPassword Email Type: IMAPS Port: 993 Fetch mails every: 1 minute Enable TLS (Transport Layer Security): Disabled OUTGOING Server Name / IP Address: ...
secured mail fetching (Office365 PKIX error)
1. Download the file from the below attachment and extract the gencert.bat file to the ManageEngine\\SupportCenter directory. After extraction you should see the below files under gencert.bat under ManageEngine\\SupportCenter Cert.jar should be under ...