SupportCenter Plus | Mail Server Related | Knowledge Base

• mail server related

• How to invoke threaddump_non_ui.txt

  Please do follow the below steps when the Application goes slow or unresponsive : First you would need to find the Process id of Java which runs the Application.  How to find it ?  When you start the Application and start using it, you will have a ...

• Steps to increase fetching mail count

  Connect to the database : Execute the below query  select * from scpglobalconfig where category='MailFetching' and parameter='ProcessMails'; if there is no row available then execute below query alone. insert into scpglobalconfig ...

• Inputs required for analyzing Mail fetching or Notification issues

  In case you face mail fetching or mail notification issues, please follow the steps below and send the necessary files for analysis. Usually, mail fetching issue will occur when the mail thread is locked. It will be resolved once the restart the ...

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• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

• Data flow and ports used in Password Manager Pro

  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• Setup Applications Manager as Service in Ubuntu 16 and above

  From v16140 : Support to install and start Applications Manager as a wrapper service in Linux platforms is provided within the product. For more information, see Starting Applications Manager as a Linux Service. Follow the steps mentioned below to ...