Login Frequency Query Report
The below report would help us find the last logged in time of the users in SCP 11.0 SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP ...
Custom Script to enable "remove login" option for contacts in SCP 8.1
Use case: To disable login for contacts in bulk from Contacts module. The attached CustomScripts.js can be moved to SupportCenter/custom/scripts directory. Browser cache needs to be cleared for the script to work as expected
How to reset Admin password (SDOrg) for SupportCenter Plus 11.0 version and above
This is applicable only above SupportCenter Plus 11.0 version. If you are using any other build , please contact support with the details. You can get the build number from About us present in the top right of the user interface. 1. Access your ...
8.1 Reset global admin Password from the database
MYSQL query to reset Administrator's password: Follow the steps as mentioned below which would help you to reset the "admin"/"administrator" password as "admin". 1. Connect to MySQL Server on Port 33356 using the command from the SC+ server ...
Step to change the Session-Timeout (Auto Logout)
Its is applicable from 11.0 version (11000 Builds) Please follow the steps below and change the mentioned file. 1. Shut down the application. 2. Navigate into <Supportcenter>/conf directory. 3. Open the file web.xml in an editor. 4. Search for the ...