Login related
Domain name changes to Local Authentication , when user is not associated to the default portal.
Case: Specific users alone (support reps) when trying to login with AD login, the domain name changes to local authentication automatically. Observation: When this user is not associated with the Default portal, their domain names changes to Local ...Login Frequency Query Report
The below report would help us find the last logged in time of the users in SCP 11.0 SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP ...Custom Script to enable "remove login" option for contacts in SCP 8.1
Use case: To disable login for contacts in bulk from Contacts module. The attached CustomScripts.js can be moved to SupportCenter/custom/scripts directory. Browser cache needs to be cleared for the script to work as expectedHow to reset Admin password (SDOrg) for SupportCenter Plus 11.0 version and above
This is applicable only above SupportCenter Plus 11.0 version. If you are using any other build , please contact support with the details. You can get the build number from About us present in the top right of the user interface. 1. Access your ...8.1 Reset global admin Password from the database
MYSQL query to reset Administrator's password: Follow the steps as mentioned below which would help you to reset the "admin"/"administrator" password as "admin". 1. Connect to MySQL Server on Port 33356 using the command from the SC+ server ...Step to change the Session-Timeout (Auto Logout)
Its is applicable from 11.0 version (11000 Builds) Please follow the steps below and change the mentioned file. 1. Shut down the application. 2. Navigate into <Supportcenter>/conf directory. 3. Open the file web.xml in an editor. 4. Search for the ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager Pro