SupportCenter Plus | Indexing Related | Knowledge Base

• Indexing related

• 8121 Index fix jar (contact module corruption)

  This is compatible with 8121 At times , the contact search is not working and that leads to mail fetching issues also. This fix might work in certain instances. Please check it. However the permanent solution is available from 11.0 version. It is ...

• Steps to fix DocumentIndexing or Search is not working properly or startout.log file is growing too much issue

  This KB is applicable only for 8121 Builds We came across several cases, where the search is not working properly due to the index file corruption or Indexing thread gets locked in 8.1 series builds. This also leads Mail fetching issue.For which we ...

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

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  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• How to migrate ServiceDesk Plus from one server to another

  Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...