Database related
How do I convert the database from PGSQL to MSSQL?
1. Stop ManageEngine Supportcenter Plus service. 2. Take a backup of the existing data and configuration under PGSQL database by following the below steps. Open CMD as an administrator and execute command to start the data backup. ...How to Change default password on PGSQL database
Please do follow the below steps which would assist you in changing the default Postgres password. 1. Stop the application services. 2. Please take a trimmed backup <OR> take a Snapshot of the Server 3. Open Command Prompt with Admin Privileges ...How to connect to Database in Version 11.0? PGSQL
1.Open a cmd with admin privileges 2.navigate to ManageEngine\SupportCenterPlus\pgsql\bin and enter the below command: psql.exe -U scpadmin -p 65432 -h 127.0.0.1 supportcenter For example: SupportCenterPlus\pgsql\bin>psql.exe -U scpadmin -p 65432 -h ...How to Connect to SCP Database ? (from 11000 builds)
In-Built POSTGRES (PGSQL) : Open a CMD prompt as an administrator and navigate to ManageEngine\supportcenterplus\pgsql\bin and run the below command 1. If ...Support Center Schema - 8 series
To populate the WorkOrder/Request information, the tables that need tobe populated are : WorkOrder WorkOrderStates WorkOrder_Threaded WorkOrderToDescription WorkOrder_Fields (If there are any WorkOrder Addl Fields) To map Account and SubAccount to a ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...