(SCP) User
User Import Issue (CSV)
While importing Contact or Support Rep via CSV many customer face issue with importing getting failed The most comman reason is that the CSV file may not have the password for the users getting imported We have set the Display Name and Login Name as ...Unable to add support rep in v11 - Error: User with the same email id exists
Follow the steps below to rectify this issue. 1. Under the contacts module, click on All Contacts view. Try searching if there is any contact with the same email address by mentioning it in the Primary email, and see if you are able to find any ...Phone number need to be mandatory in 8.1 for contacts
Kindly follow the steps below to create the FAFR, 1. Access admin Module 2. Select the request template option and click the edit option the required request template the script needs to be applied on 3. Select the Fields and Forms Rule tab and paste ...Workaround for Contacts tab not visible for support reps (post 11.0 version)
Post 11.0, the contacts tab will not be shown at the top for support reps. As a workaround follow these steps 1. Goto Admin -> ZOHO Creator apps 2. Click on Add Links -> Provide Link Name as Contacts -> URL as ...
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
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