Security related
Implementing secure gateway server for ServiceDesk Plus
As per the RBI guidelines, FOS and Secure Gateway Server features are mandatory for all hosted software used in the banking domain. We can achieve a service gateway server in the service desk plus by following the below steps: Steps to Integrate with ...Best Practices to Secure the application (ServiceDesk Plus - MSP & Supportcenter Plus)
This document is common for ServiceDesk Plus MSP and Supportcenter Plus application Best practices to avoid threats: Upgrade to the latest version and builds. Reset the password of bundled accounts (administrator and guest) Enable two-factor ...Security: Strict transport security
Please make use of the default value in placeholder for strict transport security. max-age=15892 includesubdomains preload Ensure to restart the application service for the changes to be effective.
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...