General
Script to Update Fields in Change Template Based on Category
Requirement : Implementer, UAT Owner, Reviewer, Change Approver, Line Manager, and Change Owner should be updated based on the change category selected. Steps : 1. Stop the product. 2. Take a backup of the application . 3. Navigate to the ...
To send an acknowledgement email notifications to change owner for every reply conversation in change.
Overview The below document explains the steps that need to be configured for sending notifications to change owner for every reply conversation in changes. (i.e) When a reply is sent and a conversation is added to a change then the acknowledgment ...
Automating change stage transition based on task completion
PURPOSE: To automatically move to the next change stage when all tasks are closed, using task custom function and task custom trigger. The attached script triggers upon the closure of each task, verifying whether all tasks within the current stage ...
Risk Matrix for Change using Custom Module
Overview: A risk matrix helps in identifying risks based on how likely they are to happen and how serious their impact could be. This makes it easier to decide which risks need urgent attention and which ones can be watched over time. It helps manage ...
How to resize the fields in a change template
1. Under Admin >> Change Template >> Select Field and Form Rules 2. Create a rule on Form load and use the below script jQuery('#s2id_Change_REASONFORCHANGEID').attr("style","width:50%!important");
Remove change stage comment box and rename actions buttons
Is it possible to remove the comment boxes that appear when moving to the next stage? Yes, navigate to Admin->Change Template->Edit the necessary template->Field Status comments->Disable Mandatory option. Is it possible to rename the action buttons ...
How to rename Change stage skipped message ?
Please take a trimmed backup before making the changes mentioned. 1. Navigate to ManageEngine\ServiceDeskPlus-MSP\lib\resources and edit the file ApplicationResources.properties. 2. Search for the phrase 'Skip' and you will find the message to be ...