Auto Assign
Ports used during asset scan.
Kindly refer the link below to know more about ports used during scan. https://www.manageengine.com/products/asset-explorer/help/scanning_it_assets/ports-during-scan.html
Unable to modify asset state or unable to edit assets
Issue: While trying to change asset state from list view, we get "Sorry an error has occurred". If we try to Edit that asset, we get a blank page. Error traces from logs: |[com.adventnet.servicedesk.asset.action.AssetDefAction]|[SEVERE]|[102]: ...
How does suggested Owner feature works ?
If you Auto Assign Owners for assets it will assign owners based on the last logged in user for that Asset. The Suggested owner will be listed only if the below conditions are met, 1. Windows machines should have been scanned successfully. 2. The ...
Asset auto assign fails
When trying to auto assign Owner for assets if it shows failed for all assets with screen shot like shown below, As you can see from the above screen shot that the Suggested Owner field is Empty for all assets. In such cases, you can observe the ...