Auto Assign
Ports used during asset scan.
Kindly refer the link below to know more about ports used during scan. https://www.manageengine.com/products/asset-explorer/help/scanning_it_assets/ports-during-scan.htmlUnable to modify asset state or unable to edit assets
Issue: While trying to change asset state from list view, we get "Sorry an error has occurred". If we try to Edit that asset, we get a blank page. Error traces from logs: |[com.adventnet.servicedesk.asset.action.AssetDefAction]|[SEVERE]|[102]: ...How does suggested Owner feature works ?
If you Auto Assign Owners for assets it will assign owners based on the last logged in user for that Asset. The Suggested owner will be listed only if the below conditions are met, 1. Windows machines should have been scanned successfully. 2. The ...Asset auto assign fails
When trying to auto assign Owner for assets if it shows failed for all assets with screen shot like shown below, As you can see from the above screen shot that the Suggested Owner field is Empty for all assets. In such cases, you can observe the ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...