Query Guide
5.Order by
GROUP BY If you want to group by 5th column then the order by should be in the same line. SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", cd.CATEGORYNAME AS "Category", std.STATUSNAME AS "Request Status", ti.FIRST_NAME AS "Technician" ...2. Select Statement
The SELECT statement is used to query the database and retrieve the fields that you specify. You can select as many fields as you want. Adding columns to the query: Refer to the below KB article for the Database schema. ...1. Query Basics
Basic Query: SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", cd.CATEGORYNAME AS "Category", std.STATUSNAME AS "Request Status" FROM WorkOrder wo LEFT JOIN SDUser sdu ON ...3. Conditions
We can use WHERE condition to filter the records. SELECT wo.WORKORDERID "Request ID", std.STATUSNAME "Request Status" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON ...4. Date Filter
Custom Date Filter Format: PGSQL createdtime >= CAST(EXTRACT(EPOCH FROM TIMESTAMP '2019-01-01 00:00:00') * 1000 AS BIGINT) AND createdtime <= CAST(EXTRACT(EPOCH FROM TIMESTAMP '2019-01-30 00:00:00') * 1000 AS BIGINT) SELECT wo.WORKORDERID AS ...6. Database Schema
Request Module Column Name Column Value Joining Table Request ID wo.workorderid workorder wo Request Subject wo.title workorder wo Request created time longtodate(wo.createdtime) workorder wo Request category cd.CATEGORYNAME LEFT JOIN ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...