Time Analysis
Query to show Last Status Changed Time and Time spent in previous status ( PGSQL )
Tested in build PGSQL (14300) PGSQL: SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", ti.FIRST_NAME "Technician", cd.CATEGORYNAME AS "Category", scd.NAME AS "Subcategory", qd.QUEUENAME AS "Group", std.STATUSNAME "Request Status", ...
Query to show Total Onhold time ( PGSQL )
Tested in build PGSQL (14300) PGSQL: SELECT LONGTODATE(wo.CREATEDTIME) AS "Created Time", wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", wo.TITLE AS "Subject", pd.PRIORITYNAME AS "Priority", std.STATUSNAME AS "Request Status", ...
Query to show total time taken to resolve and total time onhold ( MSSQL )
Tested in build MSSQL (14306) SELECT "wo"."WORKORDERID" AS "Request ID", "mdd"."MODENAME" AS "Request Mode", "qd"."QUEUENAME" AS "Group", "aau"."FIRST_NAME" AS "Requester", "cd"."CATEGORYNAME" AS "Category", "scd"."NAME" AS "Subcategory", ...
Time elapsed by each group in requests. PGSQL
Tested in Build PGSQL (14300) Go to Reports-New Query Report and execute the below query. SELECT wo.WORKORDERID AS "Request ID", mdd.MODENAME AS "Request Mode", qd.QUEUENAME AS "Current Group", aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS ...
Query to show the time taken between created time and first technician assigned time (PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) Go to Reports-New Query Report and execute this query. PGSQL: SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", LONGTODATE(wo.createdtime) "Created Time", LONGTODATE(wo.COMPLETEDTIME) ...