Query to show time elapsed in a ticket with SLA associated (PGSQL)
Tested in PGSQL build (14300) PGSQL: SELECT wo.WORKORDERID AS "Request ID", aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", cd.CATEGORYNAME AS "Category", std.STATUSNAME AS "Request Status", LONGTODATE(wo.CREATEDTIME) "Created Time", ...