Summary
Query report on Account Details and Date of last ticket created (PGSQL)
Build no : 14304 , PGSQL Query report columns - Account , Account creation date , Date of last ticket created Query : SELECT ad.ORG_NAME AS "Account", LONGTODATE(org.CREATEDTIME) AS "Account Creation Date", LONGTODATE( MAX(wo.CREATEDTIME)) AS "Date ...
Query to get list of service request templates created with Tasks associated to it. (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) Execute the given query below from Reports-->New query report select sd.name "Service Name", rtl.templatename "Service Template Name", rtl.comments "Template description", rtf.description ...
Query to show number of tickets created per template with their status (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) SELECT reqtl.TEMPLATENAME "Request Template", count(wo.WORKORDERID) "Request Count", count(case when std.ispending='0' THEN 1 ELSE NULL END) "Completed", count(case when std.ispending='1' THEN 1 ELSE ...
Query to show total number of calls received and resolved per month (MSSQL & PGSQL )
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT count(wo.workorderid) "Total Created", count(case when wo.completedtime >= <from_thismonth> AND wo.completedtime <= <to_thismonth> THEN 1 ELSE NULL END) "Closed" FROM WorkOrder wo ...
Query to show Created, Pending and Completed Requests ( PGSQL & MSSQL )
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT count(wo.workorderid) "Total Created Last Week", count(case when std.ispending='1' THEN 1 ELSE NULL END) "Pending from Last Week", count(case when wo.completedtime >= ...
Request aging with recent worklog comments (MSSQL)
Tested in MSSQL build (14306) SELECT wo.WORKORDERID AS "Request ID", CASE WHEN (wo.is_catalog_template) = 'false' THEN 'Incident' ELSE 'Service Request' END "Request Type",dpt.DEPTNAME AS "Department",pd.PRIORITYNAME AS "Priority", wo.TITLE AS ...
Query to show resolved by value (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT wo.WORKORDERID AS "Request ID", LONGTODATE(wo.CREATEDTIME) AS "Created Time", LONGTODATE(wos.assignedtime) "Assigned Time", LONGTODATE(wo.RESOLVEDTIME) AS "Resolved Time", ...
Query to show Logged, Resolved and Backlog tickets based on a Region (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) SELECT rd.REGIONNAME "Region", count(wo.workorderid) "Logged", count(case when std.ispending='0' THEN 1 ELSE NULL END) "Resolved", count(case when std.ispending='1' THEN 1 ELSE NULL END) "Backlog" FROM ...
Request Time Analysis Reports (Status, Group, Technician Fields changes and its timespent) (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) This report contains the time analysis for each status/group/technician changes in a request, kindly execute this under Reports->New Query Report. Status Changes: SELECT wo.WORKORDERID AS "Request ID", ...
Query to show ticket first assign/pick up time _ (PGSQL )
Tested in Build PGSQL (14300) or MSSQL (14306) PGSQL: SELECT wo.WORKORDERID "Request ID", wo.title "Subject", longtodate(wo.CREATEDTIME) "Request Created Time", longtodate(woh.operationtime) "First Pickup time", qd.QUEUENAME "Group",ti.FIRST_NAME ...
Query to show resolved period for a ticket (MSSQL)
Tested in Build MSSQL (14306) Go to Reports-New Query Report and execute the query. SELECT wo.WORKORDERID "Request ID", wo.title "Subject", ti.FIRST_NAME "Technician", std.statusname "Request Status", case when DATEDIFF(day, ...
Query to show the number of days, the tickets are open (MSSQL)
Tested in Build MSSQL (14306) MSSQL: select wo.WORKORDERID"Request ID", qd.QUEUENAME "Group", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME "Technician", sdo.NAME "Site", LONGTODATE(wo.CREATEDTIME) "Created Time", DATEDIFF(day, ...
