General
Query to get complete SLA details. (PGSQL)
Tested in build PGSQL (14300) To get the complete list of SLA configured in the application. PGSQL: SELECT sdo.name "Site Name" , sla.slaname "SLA", MAX(sla.duebydays) "SLA Days", MAX(sla.duebyhours) "SLA Hours", MAX(sla.duebyminutes) "SLA Minutes" , ...Query to report all requests without first reply. (PGSQL)
Tested in build PGSQL (14300) Use case: Report all request without first reply. Database: Postgres SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", aau.FIRST_NAME "Requester", ti.FIRST_NAME "Technician", rtdef.NAME "Request type", ...Query to list the custom and query reports and the technician created (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) Use case The query displays the custom reports and query reports saved by technicians. Query SELECT custrepdet.report_name "Report Name", au.first_name"Created By" from customreportquery custrep ...Query to remove headers from all form of exported reports (MSSQL & PGSQL)
We can remove header in reports by execute the below query. This will remove headers in all format of reports like csv , xls ,html and pdf. For PGSQL: update customreportsettings set removetitle='t'; For MSSQL: update customreportsettings set ...
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