Accounts
Query to find out who created Accounts (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) Execute the below queries under Reports->New Query Report. select org_id, org_name from accountdefinition ad where ad.org_name in('Requester Name', 'Palanivel Palras','Muhammad Nadeem Khan') Note down ...Query to pull Account ID and Site ID (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) Go to Reports Tab >> New Query Report and run the below query. For Postgres & MS SQL select adef.org_id "Account ID", adef.org_name "account",sdef.siteid "Siteid", sdo.name "Site" from sitedefinition ...Query to show account,site and its departments (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) Please go to Reports-New Query Report and execute this query. select deptdef.deptname "Department",sdo.name "Site", adef.org_name "Account" from departmentdefinition deptdef LEFT JOIN sitedefinition sdef ...Query on How to find an account ID (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) In order to find the account id, under Reports Tab, click New Query Report run the below query: select adef.org_id "Account ID",adef.org_name "account",sdef.siteid "Siteid",sdo.name "Site" from ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...