General info
Configuring Mail Server Settings using Gmail mailbox (Authentication Type - Basic)
Gmail mailbox can be configured using the following steps with Authentication Type - Basic: Navigate to Security under the specific Google Account and enable 2-Step Verification. After enabling 2-Step Verification, search for "App passwords," ...
Account based outgoing mail sever settings post build 14001
ACCOUNT-BASED OUTGOING MAIL SERVER FEATURE: Introduction: Account-based outgoing mail server feature was introduced in build 14001. This feature ensures that users receive notifications and responses from the specific email address associated with ...
Outlook client configuration on the MSP Server
This will help in cases where mail related actions works from the actual mailbox but not from MSP application. Logs would help us find the error trace that leads to the mail server. However, if this needs to be narrowed down further and to confirm ...
How a email appends as conversation to existing request
The application append an email to a conversation based on the below criteria 1. Delimiter Based on delimiter configured under Admin >> Mail Server Settings >> Delimiter If the email subject contains a delimiter matching a request ID, then it ...
Notification 'From' address based on type of users
Below is a matrix that shows from where users will receive notifications while sending emails to different support email addresses in the application. Users Sends email to Account Support email address Sends email to Group Support Email address ...
TLSv1.2 version support for mail protocols.
TLSv1.2 is supported for SMTP and IMAP. TLSv1 and TLSv1.1 can also be removed since it is depreciated. Please go to Admin > Security Settings and remove TLSv1 and TLSv1.1 and save it as highlighted below, ensure TLSV1.2 is enabled. Ensure you do ...
