Mail Fetching schedule is stopped when connection failure happens during mail deletion. Error Trace: [11:49:57:638]|[10-23-2021]|[com.adventnet.servicedesk.helpdesk.mail.task.MailFetchingTask]|[INFO]|[276]: delete mode start| ...
Debug jar for finding the actual root cause for the formatting issue in requests created via Mail. Added debug log prints to troubleshoot the issue Reference Ticket: ...
Issue: A redundant code is throwing an exception at a particular case - when Default Portal is license expired and other Portal Admin is trying to edit one of the Notification Rule. Fix: Removed the Redundant code. Issue ID: SD-97253 Compatibility: ...
Zia approval prediction is not working as expected even though the data is given under customized data. Fix: The customized model will be considered for the prediction at first and then if it fails to predict, the default model will be considered. ...
When the requester replies to closed/resolved requests with empty content or if there is no proper content except the content of the parent mail, then no content will be available for zia reopen prediction process and an exception will be ...
Out-of-office automated reply mails are not detected as auto-generated emails, so requests are getting reopened. This issue occurs due to the case-sensitive check done internally to retrieve the header "Auto-submitted" from the mail but the mail ...
Issue: Zia approval prediction fails when security statements are present at the starting of the mail content. Since we consider the first 100 characters and 2 sentences from the content, the approval comment given by the user was not considered due ...
Emails getting fetched via EWS are getting failed to process and stops the Mail Fetching when that mail's object doesn't have InternetMessageHeaders. Note: This issue will not occur for all emails extracted via EWS except for the emails which don't ...
The jar has a fix for SD-89148 which is already released in 11129. NOTE: Please ask the cx to upgrade which is the first most preferable option, if not go for this temporary patch Files Modified : ...
The fix jar will neither allow processing the system reply mails as a new request nor getting appended as a conversation for that request Ticket: https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Cases/dv/24001054346764 ...
The following jar contains the fix for the issue SD-89028 Ticket: https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Cases/dv/24001024233744 Files Modified : ...
The debug jar is given for the below purposes: 1) To test the LDAP pagination (200 records at a time) for OpenLDAP server 2) To import User Additional fields using API Field name temporarily. Ticket: ...
The fix jar is given to delete the orphan entries in APPROVALSTAGE table during the deletion of change Ticket: https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Cases/dv/24000973835805 Files Modified : ...