Setup server
Enabling Read Committed Snapshot Isolation in MS SQL server
In MS SQL environments enabling 'Read committed Snapshot isolation (RCSI)' is the first step in handling application performance and crash issues. What is RCSI? Since databases handle multiple transactions in parallel, there has to be a mechanism to ...
How to find your current ServiceDesk version running
Build version can be checked by clicking on the Help(?) -> About link in the application interface [OR] From buildInfo.xml file under [SDP-Home]/server/default/conf directory.
How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
How to access Solutions without logging into ServiceDesk Plus
Users can check out solutions without having to log into the ServiceDesk application. This option can be enabled from the self-service portal settings under Admin -> Self-service portal settings -> Allow Non-login users to view solutions Now ...
How to run ServiceDesk from command prompt?
Open a command prompt window in the elevated mode (run as administrator) and change directory to cmd> [SDP-Home]\bin [SDP-Home] here, is assumed to be ServiceDesk home directory (\ManageEngine\Servicedesk\bin) Start the server from the ...
How to Export SSL certificate using MMC?
When an SSL certificate is already installed on a Windows server, you may want to reinstall it on ServiceDesk Plus server. This may be required when you have a Wildcard or a Multi-domain certificate, and the subdomains or different domains are hosted ...
SSL Installation using .PFX (PKCS12 Type Certificates)
Please follow the steps given below to use the .pfx file with ServiceDesk Plus to set up SSL. 1. Stop ManageEngine ServiceDesk Plus service. 2. Copy the .pfx file to the conf folder For environments running version 9.3 and below will find the conf ...
SSL Installation
Do you have a Wildcard or a Multi-domain certificate already running in your other servers and want to reinstall in on ServiceDesk Plus server ?, then click here to find how to export SSL certificate using MMC. Do you already have a .PFX certificate ...
How to find the MSSQL Lock on the database directly?
Connect to the MSSQL database and open the query editor for service desk database(any database should work) 1. Execute the query sp_who2 2. Above command will show the list of database query process which is currently in execution that causes the ...
How to apply renewed license when the existing one expires
The steps have to be carried out from ServiceDesk installed server, Go to Services.msc and stop the ManageEngine ServiceDesk Plus Service, after which open the command prompt with Admin privileges (Run it as Administrator) and point to the bin ...
How to start ServiceDesk Plus on a single IP address/IP Binding
For customers running version 9.3 and below. 1. Goto Drive:\ManageEngine\ServiceDesk\server\default\conf\TrayIconInfo.xml and add "ipToBind" parameter to the following line: <SDP-PROPERTIES RequestScheme="http" WebPort="8080"/> Now the line would ...
Host ServiceDesk Plus on the Internet
In order to make ServiceDesk Plus available for users on Internet, let us assume the following scenarios. Scenario 1: ServiceDesk Plus is installed in LAN and should be available in LAN and WAN: Assume ServiceDesk Plus is installed on a server in the ...
How to change the executable path of Windows Services for Servicedesk
To change the executable path of ServiceDesk go to below-mentioned location from registry. run -> regedit -> navigate to the below-mentioned location and highlight the ServiceDesk and from the right-hand side edit the ImagePath as required. ...
How to generate logs during restore process
Refer to the steps to redirect logs to a text file while initiating restore process: From the command prompt invoke restoreData.bat file from [SDP-Home]\bin directory. CMD> C:\ManageEngine\ServiceDesk\bin> restoreData.bat >out.txt out.txt will be ...
How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
How to migrate ServiceDesk Plus / AssetExplorer to 64 bit installation from 32 bit installation
The steps mentioned below requires you to be on the version 12 Build 12007 (For ServiceDesk Plus) or version 6.9 Build 6950 (For AssetExplorer) or above. If you are on any build lower than 12007/6950, then you will have to upgrade the application to ...
How to ignore backup while upgrading
For version 9.3 and below Add the param -DSDBackUp=false in UpdMgr.bat file before upgrading. This file can be found in [SDP-Home]\bin\scripts folder. %JAVA_HOME%\bin\java -Xmx100m %JAVA_OPTS% -DSDBackUp=false -Dtier-type=BE ...
How to change the port on which MySQL runs
The following are the instructions to change the port for the MySQL database. 1. Edit the ManageEngine\ServiceDesk\Bin\StartDb.bat file and change "33366" to the port on which the default MySQL runs. 2. Edit the ...
How to redirect ServiceDesk Plus URL from HTTP to HTTPS
Follow the steps given below to set up the redirection from HTTP to HTTPS, For version 9.4 and above Step 1: Go to the below location and open the file 'server.xml' with a word pad and add the below entry in the file as shown in the image. ...
How to connect to the ServiceDesk database?
Open command prompt on the server and change the directory to MangeEngine\ServiceDesk\bin, invoke the batch file 'changeDBServer.bat' For MSSQL database Connect to the query analyzer of the SQL server and execute the queries. For PostgreSQL database ...
How to check System Info using WBEMTEST
There are issues where the Service Tag , Serial Number or other system information are not correct in the scan results.We can get BIOS & other setting from the wbemtest tool (Inbuild Microsoft WMI tool) and compare it with the results ...
How to rebrand, customize Labels in ServiceDesk Plus application?
1. How to rebrand the browser: We have to change the name in the rebrandinfo.xml file which can be found under the below location. ..//ManageEngine/ServiceDesk/server/default/conf> Refer the below screenshots which explains how rebranding takes ...
How to invoke mssqlLockStatistics.bat ?
The mssqlLockStatistics.bat file is located under [SDP-Home]\bin folder on the ServiceDesk Plus server. This bat file will catch hold of queries which are blocked in the Database. It will generate 2 files sp_who.html and block.txt. Both these files ...