Setup server
Access ServiceDesk APIs over Azure Pre Auth with Entra ID as Pre Authentication
Challenge: When the application is hosted over Azure Pre Authentication with Entra ID as Pre-Authentication, all the REST APIs would fail to work. Workaround: As suggested by Microsoft, we can obtain the id_token by using the scope ...
Securing PostgreSQL Database Connection with SSL in ServiceDeskPlus
Overview This article serves as a comprehensive guide for customers intending to secure their database connections when using with ServiceDeskPlus Application with PostgreSQL database, similar to securing Microsoft SQL Server (MSSQL) connections. The ...
How to configure postgres Timezone?
In PostgreSQL, the timezone configuration is essential for handling date and time values accurately, especially when dealing with data from different time zones. The system time zone of the operating system can also influence PostgreSQL's behaviour ...
How to access our bundled PostgreSQL from External Applications & Servers
To access a PostgreSQL database from an external machine, you need to configure PostgreSQL to allow remote connections, open the necessary network ports, and ensure proper authentication. Here are the steps to access PostgreSQL from an external ...
How to reset database users' Password in bundled Postgres?
We have built several database users in our product with bundled postgres, including "rouser," a read-only account used to configure the external reporting tool, "sdpadmin," who handles database activities integrated with our product, and "postgres," ...
Generating HAR files
Below are some instructions about how you can easily generate a HAR file using different browsers. To generate the HAR file for Chrome Open Google Chrome and go to the page where the issue is occurring. From the Chrome menu bar, select Click ...
SAML with ICAM as IdP in ServiceDesk Plus
The SAML NameID policy must either be unspecified (urn:oasis:names:tc:SAML:1.1:nameid-format:unspecified) or emailAddress (urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress). WantAssertionsSigned="true" AND AuthnRequestsSigned="true" must be set ...
Solution for Postgres 11 Upgrade Issues
When ServiceDesk Plus is upgrading to 14300 or later, postgres is also upgraded to 11.17. If you are using bundled postgres, data migration through pgdump and restore mechanism also happens. To ensure efficiency in Postgres 11.17, make sure your ...
How to Connect External Postgres
To install an external PostgreSQL server, ensure the PostgreSQL version matches the inbuilt PostgreSQL version series of the ServiceDesk Plus application. For example: If ServiceDesk Plus version is 14010 with PostgreSQL version 10.21, install an ...
How to generate HAR file
To generate the HAR file for Chrome Open Google Chrome and go to the page where the issue is occurring. Look for the Vertical ellipsis button () and select More Tools > Developer Tools. From the panel opened, select the Network tab. Look for a round ...
SAML Auto Login with ADFS (in Intranet)
Steps to enable Auto-logon: Step 1: In the AD FS server, under Authentication Methods, make sure that Windows Authentication is selected. Step 2: Run the below powershell query to check if "Chrome" is present in the supported WIA agents: ...
How to change the database from MSSQL to PostgreSQL
The steps mentioned below are applicable only if you migrate the DB from MSSQL to PgSQL. This means that the application server is going to remain the same. The data alone is going to be transferred to PgSQL DB from the existing MSSL DB. For ...
How to change the database from MySQL/PostgreSQL to MSSQL
The steps mentioned below are applicable only if you migrate the DB from PgSQL to MSSQL. This means that the application server is going to remain the same. The data alone is going to be transferred to MSSQL DB from the existing PgSQL DB. For ...
How to export software data in CSV format?
Steps to export Software data in CSV format 1. Login to ServiceDesk Plus/AssetExplorer. 2. Click on the Reports tab and then click on New Query Report button. 3. Copy and paste the following query and click Run Report. select swm.name "Scanned ...
SQL Backup and Restore
To take a backup of your database, do the following: Launch SQL Server Management Studio (SSMS) and connect to your SQL Server instance. Expand the Databases node from the left-pane aka Object Explorer. Right-click the database that you wish to ...
Certificate Extraction
Case - 1 : If you have a p7b certificate: 1. Double click on the cert and you should see the p7b cert opening in MMC console. In the MMC console, expand the certificate path and click on certificates in the left pane. Once done, you should see the ...
Step-by-step: SSL Installation
In ServiceDesk Plus, we use a keystore file to store the private key and this keystore file will be used by the web server to secure the connections. Below are the steps that needs to be followed to generate a keystore file and install the ...
How to perform a Telnet?
Telnet is an application that is used to connect to a remote host’s command line terminal interface. Network and system administrators use this application to administer network devices. Although telnet has become obsolete for remote administration ...
Step-by-step: E-Mail configuration for Outlook using POP/IMAP
The reason for configuring the mailbox in Outlook using POP/IMAP configuration is to validate connectivity and authentication settings. ServiceDesk Plus Application fetches emails from the inbox exactly as how an Email Client (Outlook) would fetch ...
How to Use nslookup command?
NSlookup is a command-line tool used for testing and troubleshooting DNS servers. It is one of most powerful and frequently used tools used by Systems and Network Engineers / Administrators. This document will help you use the basic of nslookup ...
How to apply fjar ?
Fjar file Fjar file is a jar file that might contain fix / workaround for the issue or might have some debug traces which will be needed by the development team for debugging purpose. How to apply ? 1. Download the .fjar file 2. ...
Delete Sync user by shifting to particular OU.
If the user needs to get deleted when the user is shifted to a particular OU in Active Directory. The advice is to change the permission of that particular OU, by denying the read access for the user who configured in the product for the particular ...
How to generate the support file
Logs are required to analyze and find the root cause of an issue. In ServiceDesk Plus, logs can be generated by technicians who have admin access. Logs can be generated from two locations, 1. Community (headset icon) tab > Troubleshoot > Support ...
How to install SSL certificate in AssetExplorer
SSL Installation Do you have a Wildcard or a Multi-domain certificate already running in your other servers and want to reinstall in on AssetExplorer server ?, then click here to find how to export SSL certificate using MMC. Do you already have a ...
How to configure SAML with Azure AD
This guide will help us configure SAML for users who want to use Azure AD as their IdP and also give you insights on a few issues that you might run into while configuring SAML in an Azure Environment. In an ideal environment, customers will have an ...
How to customize requester home page
Use case In the requester home page, each box should be a button and when clicked anywhere on the box they should be redirected to the respective Subcategories to select the Incident or Service Template or the Solutions. The first box should be with ...
How to get SAML tracer output for a SAML based login-attempt?
You can use your favourite SAML tracer browser plugin. Here we used SAML-tracer in a chromium-based browser. To record the SAML tracer output: Go to ServiceDesk Plus's login screen Click on SAML Tracer Extension to open up the SAML Tracer window. Now ...
How to Import PFX to User Machine
1. Double click the .pfx file which launches an import certificate wizard. 2. Click the Local Machine and click Next. 3. Check the file location of the certificate and press Next. 4. Enter the Password and enable “Mark this key as exportable” and ...
Auto select the domain name in the login page
Domains of a user can be auto filled during login. This can be achieved by searching for the domain names associated with the provided username in the login page. Say, username 'vembu' exists in only one domain 'Zoho'. So, when we enter the username ...
How to Configure SAML for Hybrid Azure AD in SDP
This article provides a workaround for older SDP builds (below 11200) alone that did not support EmailAddress as the NameID format. Moreover, this workaround is applicable only for environments that sync their On-Premise AD users to their Azure using ...
Apply certificate of your Exchange Server in SDP for mail fetching / mail sending
Steps to apply certificate of your Exchange Server in SDP 1. Download the file from the link given below and extract it to the Service Desk Plus Home directory Linux - ...
Get to know your Exchange Web Services URL ( Connect URL )
To use EWS for incoming ( or ) outgoing mail server settings, one needs to know the exact connect URL. Generally, the connect URL syntax will be like https://<your_server_name>/EWS/Exchange.asmx For Office365 users, the connect URL will be ...
Remote read only access to database for Postgres customers
Frequently customers want to connect some reporting / dashboard application like PowerBI or Tableau with our Postgres database server. By default, the bundled Postgres is configured to only listen to the local machine. We can configure to allow ...
Apply certificate for EWS mail configuration in SDP.
EWS protocol support is introduced in 10006 version of SDP ( Limited to windows servers ). User can configure EWS for both incoming and outgoing settings in SDP. Note: If the mail server is O365 , then you need not perform these steps as the ...
Collecting Environmental Variables Relating to Python in Linux/Windows/MacOSX
When setting up a python script in the customer's end, a major challenge is relating to the following: Is Python installed or not? If installed, are the required modules installed or not? Answering the above will help us in overcoming the doubt of ...
AntisamyNotificationSchedule - Move Notification Description as Attachment
Large content (>64k) in notificationtodescription table causes failure in backup/trimmed backup. The schedule's (AntisamyNotificationSchedule) job is to move large content from notificationtodesc table as attachment. Below is the file attached to ...
How to set computer password for a computer account created under a Child OU.
Creating computer account in Active Directory is one of the requirements of configuring Pass-through Authentication. As this computer account will be used for validating credentials with NetLogon services in DC. However, few customer environments do ...
How to uninstall agent from the client machines
The attached one here will uninstall the agent from the client machine. Note:- Rename it as uninstallagent.vbs
How to setup Python on the Server
This article explains how to set up the ServiceDesk plus server to run python scripts. 1. The first step is to install python on the application server and you can download it from here . Any version above 3.4.1 should work fine. Once you've ...
How to connect to the AssetExplorer database?
To find the database connected to your installation, open Command Prompt with elevated permission, navigate to [AE-Home]\bin directory and invoke the batch file 'changeDBServer.bat'. [AE-Home] is Drive:\ManageEngine\AssetExplorer\ directory. ...
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