ServiceDesk Plus | How It Works | Knowledge Base

• How it works

• SSL server authentication and SSL Handshake

  The Standard SSL Handshake The following is a standard SSL handshake when RSA key exchange algorithm is used: 1.  Client Hello Information that the server needs to communicate with the client using SSL. This includes the SSL version number, cipher ...

• How Public and Private solutions work?

  ServiceDesk Plus allows you to publish knowledge base solutions as either public (available for all requesters and technicians) or private (accessible only by technicians). To make a solution public, while adding/editing the solution select the ...

• How Pass Through Authentication Works

  NTLMV2 is a protocol supported by Microsoft in order to overcome the security issues of NTLMV1 and the same is implemented in ServiceDesk Plus. What's the protocol defines? When a service wants to initiate the Single-sign-on, first a secure channel ...

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

• Data flow and ports used in Password Manager Pro

  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• How to migrate ServiceDesk Plus from one server to another

  Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...