How it works
Troubleshooting PostgreSQL Upgrade & Startup Issues
When troubleshooting PostgreSQL issues, we are currently identifying the generic trace, but we missed identifying the absolute cause of that issue and following the workaround, provided. Most of those issues have their own workaround in our KBs with ...
Postgres Database startup failures with InitPgsql error trace
[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer] [SEVERE] : Please login to the system as <machine_name>\Administrator and execute initPgsql.bat script with administrator privileges. If issue is not yet solved, please contact support ...
How to configure permissions for Postgresql Database in Linux?
Note : Applicable only for Linux Distribution Servers In Linux machines, due to customer environment configuration, we have been facing several issues when migrating the Application that involves upgrading PostgreSQL to higher version. Particularly, ...
com.adventnet.mfw.ServerFailureException that can be resolved with initPgsql script with administrator privileges
During startup or upgrade, in some of the environments, users are facing the postgresql startup failure issue with the below trace. Dec 21, 2023 2:49:46 PM [com.adventnet.persistence.PersistenceInitializer] [SEVERE] : Please login to the system as ...
Zia Approval / Request Reopen prediction fails due to the presence of Email Classification Headers
Issue: Zia Approval / Request Reopen prediction fails when the reply mails have Email Classification Header contents in it. Disclaimer: For eliminating Email Classification Headers while processing approval / reopen reply mails for Zia prediction, we ...
su: cannot open session: Module is unknown
The upgrade issue arises in several linux editions such as RHEL and CentOS when the bundled postgres database needs to be upgraded in that particular patch and the upgrade is triggered by the root user. The highlighted line in the traces below (su: ...
Non English characters is shown as Garbled Text when updating in postgres database through cmd
Issue : Non English characters is shown as Garbled Text when updating in postgres database through command prompt. say for example, 同意(自动通过) is being saved as ͬÒâ(×Ô¶¯Í¨¹ý) when updating via windows command prompt. Reference Ticket : #8633870 Root ...
FATAL : Password Authentication failed for user "postgres"
Log Trace : FATAL: password authentication failed for user "postgres" Analysis : During the major upgrade of Postgres say 10.21(From 13006) to 11.17 (From 14300), the Postgres upgrade fails with the above trace due to password authentication failure ...
SSL server authentication and SSL Handshake
The Standard SSL Handshake The following is a standard SSL handshake when RSA key exchange algorithm is used: 1. Client Hello Information that the server needs to communicate with the client using SSL. This includes the SSL version number, cipher ...
How Public and Private solutions work?
ServiceDesk Plus allows you to publish knowledge base solutions as either public (available for all requesters and technicians) or private (accessible only by technicians). To make a solution public, while adding/editing the solution select the ...
How Pass Through Authentication Works
NTLMV2 is a protocol supported by Microsoft in order to overcome the security issues of NTLMV1 and the same is implemented in ServiceDesk Plus. What's the protocol defines? When a service wants to initiate the Single-sign-on, first a secure channel ...