How it works
SSL server authentication and SSL Handshake
The Standard SSL Handshake The following is a standard SSL handshake when RSA key exchange algorithm is used: 1. Client Hello Information that the server needs to communicate with the client using SSL. This includes the SSL version number, cipher ...
How Public and Private solutions work?
ServiceDesk Plus allows you to publish knowledge base solutions as either public (available for all requesters and technicians) or private (accessible only by technicians). To make a solution public, while adding/editing the solution select the ...
How Pass Through Authentication Works
NTLMV2 is a protocol supported by Microsoft in order to overcome the security issues of NTLMV1 and the same is implemented in ServiceDesk Plus. What's the protocol defines? When a service wants to initiate the Single-sign-on, first a secure channel ...