How it works
Resetting Forgotten Postgres password
When the customer has altered the postgres user password and forgotten on how to retrive it. Please follow the below procedure to Reset Postgres SuperUser Password. This case will be helpful in case of forgotten old password, for changing the ...
Non English characters is shown as Garbled Text when updating in postgres database through cmd
Issue : Non English characters is shown as Garbled Text when updating in postgres database through command prompt. say for example, 同意(自动通过) is being saved as ͬÒâ(×Ô¶¯Í¨¹ý) when updating via windows command prompt. Reference Ticket : #8633870 Root ...
FATAL : Password Authentication failed for user "postgres"
Log Trace : FATAL: password authentication failed for user "postgres" Analysis : During the major upgrade of Postgres say 10.21(From 13006) to 11.17 (From 14300), the Postgres upgrade fails with the above trace due to password authentication failure ...
SSL server authentication and SSL Handshake
The Standard SSL Handshake The following is a standard SSL handshake when RSA key exchange algorithm is used: 1. Client Hello Information that the server needs to communicate with the client using SSL. This includes the SSL version number, cipher ...
How Public and Private solutions work?
ServiceDesk Plus allows you to publish knowledge base solutions as either public (available for all requesters and technicians) or private (accessible only by technicians). To make a solution public, while adding/editing the solution select the ...
How Pass Through Authentication Works
NTLMV2 is a protocol supported by Microsoft in order to overcome the security issues of NTLMV1 and the same is implemented in ServiceDesk Plus. What's the protocol defines? When a service wants to initiate the Single-sign-on, first a secure channel ...