Add Attachment
Sample script implementation
Configuring the Script: Auto-Resolve and Close Request This script automatically applies a default resolution and closes the request. With the Import Sample Script feature, setup is quick and requires no manual coding. 1. Import the Script Navigate ...
High CPU usage and OOM error after upgrade to 15100
In some customer environments after upgrading to 15100, High CPU utilization and Out of Memory errors due to insufficient Heap space were seen. 1. High CPU utilization error (SD-132540 released in 15110 build) In 15100 build version, we have ...
OOM in ScanDataServlet for SDPJobsInfo table : Latest KB (Please refer this KB alone)
Issue Cause : This issue occurs only if the customer has not enabled the Schedule cleanup history under the Scheduled Scan settings. This schedule is responsible for clearing both audit history (scan diff data) and SDPJobsInfo entries (EC scan job_id ...
Migrate Asset History from OP to OD as an Attachment.
Currently, there is no option to transfer asset history from the OP instance to the OD instance. As a workaround, a Python script retrieves history data, generates a readable PDF file, and uploads it as an attachment to the corresponding asset in the ...
Unique Key Exception in softwarelist or softwaremanufacturer table in DBMigration
Unique Key Exception in the softwarelist or softwaremanufacturer table encountered during DB Migration from PostgreSQL to MSSQL. Trace [07:25:00:717]|[10-22-2024]|[com.adventnet.db.adapter.mssql.MssqlDBAdapter]|[SEVERE]|[62]: Problem while executing ...
Debug: Mail sending failed in Graph due to Semaphore issue
Issue: Mail sending via Graph triggered from Job Scheduler (system notifications) are failed due to internal Semaphore acquire timeout. This may happen when two threads initiated from Job scheduler are holding the thread for long time. Debug: The ...
PDF Export issue after Puppetter
Pdfexport fails after after upgrading to Puppetter from Phantom; We have had several customer tickets with an exception trace "Error in Exporting Data" and serverout log traces with: java.lang.Exception: {"error":{"message":"An `executablePath` or ...
Security settings, Logo and other customisation for mobile app
Requirement: Security settings for mobile app is waiting for release in 14830 build version. In addition to this, server side support for separate logo for mobile app is currently under development. Meanwhile, customers are requesting customisations ...
Debugging JAR for SAML Error Codes 46 and 47
Issue: SAML login is failing due to SAML error codes 46 and 47. Note: The fjar is only for debugging purpose. Before applying the .fjar file, kindly verify its compatibility in the "Jar Compatibility" section below. Steps to apply the Debug fjar: ...
PDF Export - Issue after Puppetter upgrade in 14820
Updated KB article: https://pitstop.manageengine.com/portal/en/kb/articles/pdf-export-issue-after-puppetter Context: After upgrading to Puppeteer from PhantomJS in Build 14820, some tickets have been raised with exceptions like "Error in Exporting ...
Unable to Save Junk Notification Filter
Issue: Unable to save the Junk Notification Filter due to the CSRF parameter being passed twice in the payload. A 400 error occurs when attempting to save the configuration. The issue will occur only from 14820. Issue ID : SD-123127 Screenshot: Error ...
Veeam Backup tool: Notification mails are received with garbled description.
Issue: When we receive the notification mails from veeam backup tool the requests are getting created with garbled description. Fix: The Veeam backup tool sends notification mails in UTF-16 format which is not supported by ServiceDesk Plus. The ...
Redirect the solution old details page URL to the new details page URL
After revamping the solution module in build 14200, the old solution details page URL is no longer functional. To resolve this, please follow the steps below. 1. Modify "security-solutionaccess.xml" File Path : ...
Forgot Password will not work for Not in Domain users in some scenarios
Issue: Forgot Password link will not be sent to "Not in Domain" users when domain filtering is enabled. Fix: We will check the expected domain for "Not in Domain" users to send the password reset link. ISSUE ID: SD-121235 Resolution: The fix for the ...
Fix: Inline images in Incoming mail are dropped due to size restriction
Issue: Since release of 14710 build version, we have started validating the size of the inline images in the Incoming mails. If the size exceeds the 3MB (same max size when you insert an image in the html fields from web portal), the inline images ...
Workaround: The inline images in the mail sent from SDP aren't rendered properly in Thunderbird Mail Client
Issue: The inline images in the mail sent from SDP aren't rendered properly in Thunderbird Mail client. Reason and workaround : This is due to improper content-type header set in the mail which isn't upto the MIME standard. However, the mails are ...
Decrypting the 'sdpadmin' Password After Migrating to SDP-14620,14630,14700/AE-7320,7330,7400 from SDP-14600/AE-7300
Instructions: 1. Download the zip file from attachments according to cx's product and OS and then extract inside the Installation Directory mentioned below: Product Version OS Zip to be downloaded Directory SDP 14620 & 14630 Windows sdp_windows 14620 ...
Restore issue in Linux - No X11 Display variable was set error
If the user is getting an error like "No X11 Display variable was set, but this program performed an operation which requires it" as shown in the below screenshot, while restoring in Linux, It is because, the restore wasn't executed with ...
Problem while adding or editing request custom views, request life cycle, request business rules and custom triggers
Issue - If below trace is found when trying to add or edit request life cycle, request custom views, request business rules or request custom trigger, then following procedure can be followed Reason - Issue occurs if service category and service ...
Update_Request_Status when the requester replies to the request using the Notification Custom Trigger
Overview: After upgrading to 14.3--->Under customer trigger "Reply Received" actions have been removed and instead of that Notification Custom Trigger has been implemented. When the requester replies to the request, the request status needs to be ...
DC Scan failed (and) Problem while discovering workstation trace due to SWUSAGEINFO table. / 'Previous scan time does not match' trace in SDPIntegration trace found in logs
Issue: Scan failed in UI with errors like 'Credential not configured' / 'The agent is taking longer than usual' / 'Scan has timed out' / 'Agent is not installed' (and) Problem while discovering workstation trace due to SWUSAGEINFO table. This issue ...
Support for RAW JSON in Rest API input
Requirement While calling the Rest API from external clients (like postman), currently the input data is sent as a parameter with key "input_data". Some of the customers came with a requirement to pass the input data in raw json format. But, the RAW ...
PowerShell script to fetch all the disposed assets based on portal specific
Steps to use the provided script: Ensure that the required modules are installed by executing the following commands: $ErrorActionPreference = "Stop" Install-Module -Name 'ImportExcel' -Force -AllowClobber Import the necessary modules by executing ...
Get All Disposed Asset Using Python Script
Steps to use the provided script: Replace the URL variable with your API endpoint and set the api_key variable. Customize the input_data dictionary with your desired parameters. Replace the Portalid variable with the required portalID according to ...
"SPSReview file to xlsx file" conversion tool in Python.
The provided code is a Python script that reads data from multiple text files in a directory, extracts specific information from each file, and writes the data to a CSV file and an Excel file. Steps to Use the Code: Ensure that Python 3.x is ...
Updating latest timezone data into existing JRE (Azul Version)
Timezone Updater Tool: https://www.azul.com/products/components/ziupdater-time-zone-tool/ Follow these steps to update the time zone files. 1) Download latest ZIUpdater from mentioned link (Attaching the currently latest version(1.1.2.1)) 2) Unpack ...
Delete Asset from csv file
Requirement: Delete all the assets. Use Case: Deleting the assets with a resource ID based on user requirements. Please review the revised text below with improved grammar: 1. Download the attachment and place the "1.fjar" file under the "fixes" ...
Mssql Schedule backup failed due to StringIndexOutOfBoundsException
Mssql Schedule backup failed due to StringIndexOutOfBoundsException. This issue is already fixed in 13002. Trace: [08:30:00:504]|[01-05-2023]|[com.adventnet.db.adapter.Jdbc20DBAdapter]|[INFO]|[211]: splitConnectionURL :: {charset=utf-8, Tds=8.0, ...
SAML Vulnerability Fix for 6.8 version
As mentioned in the below post, we have attached the compatible jars and we can follow the below steps for the fix. https://connect.zoho.com/portal/intranet/stream/105000699940145/105000702986572 Steps: Remove xmlsec-1.4.1.jar from lib Place ...
Request API calls Limits
Request basic operation default limit: Operation Throttle Duration Lock period Request creation 15 10 seconds 5 minute Request update 30 1 minute 5 minute Request deletion 30 1 minute 5 minute Request Single get and get all 60 1 minute 5 minute ...
"General failure while fetching agent configuration" when accessing Agent Configuration page with "NatAddress" not found trace.
Issue: "General failure while fetching agent configuration" error message is showing up when accessing Agent Configuration page under Admin -> Discovery. NOTE: Please follow the below KB if we face the general failure in agent configuration issue in ...
Update schedule start and end time for a change request
Requirement: When a Change request is submitted, the schedule start date must be set to current date and completion date to be set 10days after the current date This must be reflected in the created change request. Steps to follow: Goto Admin > ...
Account TakeOver Done at Zoho Analytics
Need to Update at SDP Integration 1 ) Ensure Account TakeOver Performed at Zoho Analytics successfully. 2 ) Execute the Below Query at SDP DataBase and Restart SDP at Downtime update zohoreportsconfiguration set param_value ='<New Zoho Analytics ...
Fix for Issue with disabled chat icon
Compatible for 11007 build. Fix to disable "Live chat" icon in end user login when chat is disabled.
How to create multiple child requests from a parent request with a configurable JSON file using Custom Menu(V3)
This is a sample Python script to automatically trigger the creation of multiple child requests from a parent request, based on the request template chosen. The request ID of the child requests will be added as a Note in the parent request. This is ...
Advanced Analytics - FAQ & Troubleshooting tips
Troubleshooting tips This document is listing of customer facing issues, Advanced analytics is common name for both Zoho reports and Analytics plus. First setup we have to get with customer that recreate issue and generate support log ...
Jar to save criteria in Junk Notification Filter (Admin->Notification Rules)
Problem: Unable to save criteria in Junk Notification Filter ( Admin -> Notification Rules ) Jar is For? The attached fix fjar is to save criteria in Junk Notification Filter. Applicable SDP version : 10502
Support for VM Host and Virtual Machine and product name field in CMDB API
Here the changes done in CIExecutor.java file to add/update the VM host/VM machine in CMDB API and also support to update the product name field in cmdb api. Also asset tag is not getting populated while adding assets using CMDB API. Need to check ...
Debug jar for #5136870
Debug jar with has request description prints. Compatible for 10016 Debug print : ###debug started###
Debug jar for 5048964
Debug jar to identify LDAP attribute issue. This jar is compatible with 9425 build.
