General
How to block accessing the application using IP Address?
To achieve this, we used tuckey url rewrite framework to block the IP based access. The framework is already bundled in our application. Follow the below steps to block the IP based access, Assume ServiceDesk Plus server's IP address is ...
Discovery Rule - Customisation
What’s Changed? Previously, the logic to determine the product type of an asset was static and hard-coded. With this new enhancement, we can now configure flexible rules to determine the product type of assets based on conditions like operating ...
How to assign/associate custom domain for ESM instance?
Workaround Solution for Portal-Specific Custom Domains Summary: The customer requested support for having unique domain names for each portal. For example, it.acme.com, hr.acme.com, and facility.acme.com. As a workaround, portal-specific custom ...
External Postges - PG Extension Issue
Error: If cxs who are using external postgres(not bundled postgres) faces below error, 1. Migration fails with "Upgrade halted. Please create postgres extension pg_trgm and try again" error. (or) 2. Start-up fails with "Application startup halted. ...