Custom Functions
Setting the Request Due Date as the Schedule End Date for All Associated Tasks
Requirement: Request DuebyDate has to be set as the schedule end date for all the tasks associated to the request. Steps to follow: Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global function_4.txt and ...
Update Task Owner when a task is added for a request.
Requirement: When a task is created for a request, assign the the requester as the task owner, if that the requester is a technician Steps to follow: Goto Admin > Developer Space > Task Custom Functions. Create a new function. Refer to the attached ...
Add Approvals to request when all the associated tasks are completed.
Requirement: Request approvals have to be added only after all the associated tasks of a request are completed. If the approvals are added via the request workflow, then it would be automatically triggered when a request is created. To avoid this, we ...
Notify task owner when a task is deleted
Requirement: Send Email notification to task owner when a task is deleted from a request. Steps to follow: Goto Admin > Developer Space > Task Custom Functions. Create a new function. Refer to the attached script. (NotifyTaskOwner.txt.) Update the ...
Update Dependent Tasks
Requirement: Closing the parent task should update the child task's status to "In Progress," assign the same owner as the parent task, and also notify the task owner. Steps to follow: Goto Admin > Developer Space > Global function > New > Paste the ...
Update Status in Dependent Tasks
Requirement: Update dependent tasks to cancelled status when parent task is cancelled. Steps to follow: Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global function_4.txt and save it with a name. ...
Set Task Owner depending on the request field values
Requirement: Set Task Owner depending on the request field values. Usecase: When a task is triggered from a request, it should be assigned to a technician depending on the request field values. Steps to follow: Goto Admin > Task Custom Functions > ...
Set Task Owner depending on the request site
Requirement: Set Task Owner depending on the request site. Usecase: When a task is triggered from a request, it should be assigned to a technician depending on the request site. Steps to follow: Goto Admin > Task Custom Functions > Global function > ...
Update Task description with Request description.
Requirement: Copy the request description content to all the associated task description. Usecase: When a task is triggered from a request, it should contain the request description in the description of the task. This will enable task technician to ...
Show request attributes in Task Subject / Description
Requirement: To show the request field values such as Request Type, Status etc., or the additional field values in the Task subject/description. Usecase: When a task is triggered from a request, it should contain the request details (configured) in ...