Third Party
Two-Way Integration Between ManageEngine ServiceDesk Plus (On-Premise) and JIRA
Overview ManageEngine ServiceDesk Plus (SDP) On-Premise ships with a native Automation engine — Custom Triggers, Business Rules, Custom Functions, and outbound Webhooks — that is powerful enough to build real two-way integrations with third-party ...
Hardware Summary Sync from EC to SDP
Objective The objective of this integration is to synchronize hardware summary details from Endpoint Central (EC) to ServiceDesk Plus On-Premise (SDP). The following fields will be synced: Acquisition Date (Purchase Date) Warranty Expiry Date Asset ...
LanSweeper Custom Widget
Overview The Lansweeper custom widget integrates Lansweeper asset discovery directly into the request details page of ServiceDesk Plus. This enables technicians to search, view, and associate assets from Lansweeper with a specific request, while ...
Lansweeper Integration using Script
Lansweeper to ServiceDesk Plus (SDP) Integration Guide Overview The Lansweeper connector enables synchronization of asset data from Lansweeper to ServiceDesk Plus (SDP). This connector is only supported for Lansweeper environments where the database ...
Dynatrace Integration using Script - v1
Dynatrace to SDP Integration Tool – Configuration Guide What this Integration Does This integration automatically connects Dynatrace with ServiceDesk Plus to keep your CMDB up to date. It regularly reads information from Dynatrace about your servers, ...
Integrating Zia into Slack
Zia, the AI assistant in ServiceDesk Plus, when integrated with Slack, allows technicians to view requests, add notes, manage tasks, and perform various functions directly from Slack. Note : This feature is available in ServiceDesk Plus 15100 and ...
Embedding Zia Widget in MS Teams
Embedding Zia widget in MS Teams personal tab This article will guide you through the steps of embedding the Zia widget in the MS Teams apps' personal tab. Things to configure in ServiceDesk Plus: Head to security settings - > Advanced. Add a ...
Introducing the AI Assistant Widget
We're launching the AI Assist Custom Widget, designed to streamline request analysis by integrating multiple AI providers directly into the request details page. Overview: The widget currently supports three AI providers : * Google's Gemini [Online] ...
MS Intune Integration using Script - v1
This article guides you through the process of integrating Intune data into SDP using a Python script. Prerequisites: - Python 3.6 or above Ensure Python is installed and added to your PATH. Use python --version or python3 --version to verify. ...
Resolving WhatsApp Business API Webhook Issue
Resolving WhatsApp Business API Webhook Issue Issue Description: When the user sends a message to the business number, the configured WhatsApp webhook does not trigger, even though the subscription appears to be properly set up. Identified Cause: ...
Microsoft Teams Custom Widget For ServiceDesk Plus On Premises
Microsoft Teams Custom Widget for ServiceDesk Plus On-Premises Overview: The Microsoft Teams widget enables technicians to create and schedule meetings directly from within ServiceDesk Plus. Setting up Azure app registration: Head to the Azure portal ...
Confluence Custom Widget for ServiceDesk Plus On-Premise
Confluence Custom Widget for ServiceDesk Plus On-Premise Overview: The Confluence custom widget is designed to seamlessly integrate Confluence with ServiceDesk Plus. This widget enables users to access Confluence pages directly from within ...
Zoho Meeting - Zoom - TeamViewer Custom Widgets are here.
(Download the custom widgets zip from here.) Zoom Custom Widget Step 1: Creating a Zoom App: a. Navigate to the Zoom Marketplace. b. Login or sign up for a Zoom account. c. Go to Develop > Build App - > d. Select General App and follow the ...
Perform actions in ServiceDesk Plus On-Premise from JIRA Cloud using automation rules
Create a request and perform similar actions in ServiceDesk Plus On-Premise from JIRA cloud Overview: This document outlines the steps to integrate JIRA with ServiceDesk Plus (SDP) using JIRA's native automation rules. This integration allows ...
Automatically create MS Planner tasks in SDP Projects using MS Power Automate.
In many organizations, project teams use various tools to manage their tasks. For instance, a team might use Microsoft Planner (MS Planner) to organize and assign tasks due to its simplicity and integration with other Microsoft 365 applications. ...
Resolving CORS errors in AJAX requests from third-party sites
Relieving CORS error in AJAX requests from third-party sites Objective: To successfully make AJAX requests from a third-party site to a ServiceDesk Plus URL with custom headers without encountering CORS (Cross-Origin Resource Sharing) policy issues. ...
Features available In WhatsApp Integration With ServiceDesk Plus
WhatsApp Integration with ServiceDesk Plus - What's Available? This article will guide through the features available with the WhatsApp plugin and how to make use of them. 1. Create a request : This option allows a requester or a technician to create ...
WhatsApp Integration with ServiceDesk Plus
This article will guide you through the steps of installing the WhatsApp Integration with ServiceDesk Plus plugin. Note: This integration is compatible with versions above 14600. Pre-Requisites : Facebook account to create a business account. Ensure ...
JIRA Integration
We currently have a custom menu script for integrating with Jira in our system. However, this setup requires manual initiation of the script for each individual request. This manual step has become burdensome, especially when our technicians are ...
Embedding SDP Requests View in SharePoint using iFrame
This document will guide you through the steps of rendering the ServiceDesk Plus Request List View page in your SharePoint site. To begin with, Make sure that your ServiceDesk Plus instance is running in HTTPS and hosted publicly. Go to your ...
Post Messages in Microsoft Teams channel using Webhooks
This article will guide you through the process of posting messages when a request is created to a Microsoft Teams channel using Connectors and ServiceDesk Plus's webhooks. To begin with, we have to create a connector for the Microsoft Teams channel ...
ServiceDesk Plus On Premise : Integrate with ServiceNow using Zoho Flow
This document will guide you through the steps to integrate ServiceDesk Plus with ServiceNow upon Zoho Flow. The pre-requisites for this integration : Make sure the Zoho Flow Agent is up and running in the machine in which the ServiceDesk Plus server ...
Cisco Webex Integration
Requirement: Integrate WebEx teams with ServiceDesk Plus (On-Premise) application to notify team space in WebEx Teams whenever Severity – 1 and Severity – 2 incidents are reported. Also, it would be easier if the alert message has the request field ...
Delhivery Integration (Plug-in mode)
Requirement: Delhivery Integration 1. Create an order 2. Track order 3. Cancel order 4. Print packing slip Steps to be followed 1. Download the attached zip and exact it 2. Move order_resource.py, track_order.py, cancel_order.py, packingslip.py ...
AWS Cloudwatch Metric Alarm Integration
Requirement : AWS Cloudwatch Metric Alarm Integration Steps : --> Download the attached file AwsCWAFiles.zip and extract it --> Copy file AppIntegrations_Handler_Custom.xml to sdp_home\integration\conf folder ( If the file is already available ...
Azure DevOps Integration
Feature: Azure DevOps Integration <--> ServiceDeskPlus (Plugin Model) --> Create a new work-item in Azure DevOps when a request is created in SDP --> Update SDP request status when a Azure DevOps work-item status is updated --> Updating Comments and ...
ServiceNow Integration
SDP-Servicenow integration can be achieved using Python scripts by installing Python runtime in builds older than 11120 but with newer builds, it can be done with Deluge scripts and the built-in Deluge runtime. Deluge does not support ...
Microsoft SCCM Integration for ServiceDesk Plus and AssetExplorer
Microsoft System Center Configuration Manager (SCCM) integration helps you fetch workstation details from SCCM and add them to ServiceDesk Plus or AssetExplorer. How does it work? The SCCM integration tool connects directly to the SCCM SQL ...
HipChat Integration
This sample script is used to post instant alert s in a HipChat chatroom whenever a ticket is created in ServiceDesk Plus. HipChat is a hosted group chat platform built for teams that collaborate through persistent chat rooms, file and screen ...
Clickatell SMS Integration - Automate SMS notifications to users using Custom Triggers
This Sample script is used to send a sms notification from ServiceDesk Plus using the Clickatell SMS messaging Gateway.The sms is sent using the Clickatell SMS API and a Authorization Token is used to authenticate with the Gateway, against a Existing ...
Slack Integration
This is a sample python script that is used to post request details from ServiceDesk Plus into Slack.Slack is a cloud-based team collaboration tool that allows team members to communicate without the use of emails or group SMS. Use Case: Lets assume ...