Third Party
Microsoft Teams Custom Widget For ServiceDesk Plus On Premises
Microsoft Teams Custom Widget for ServiceDesk Plus On-Premises Overview: The Microsoft Teams widget enables technicians to create and schedule meetings directly from within ServiceDesk Plus. Setting up Azure app registration: Head to the Azure portal ...
Confluence Custom Widget for ServiceDesk Plus On-Premise
Confluence Custom Widget for ServiceDesk Plus On-Premise Overview: The Confluence custom widget is designed to seamlessly integrate Confluence with ServiceDesk Plus. This widget enables users to access Confluence pages directly from within ...
Zoho Meeting - Zoom - TeamViewer Custom Widgets are here.
(Download the custom widgets zip from here.) Zoom Custom Widget Step 1: Creating a Zoom App: a. Navigate to the Zoom Marketplace. b. Login or sign up for a Zoom account. c. Go to Develop > Build App - > d. Select General App and follow the ...
Perform actions in ServiceDesk Plus On-Premise from JIRA Cloud using automation rules
Create a request and perform similar actions in ServiceDesk Plus On-Premise from JIRA cloud Overview: This document outlines the steps to integrate JIRA with ServiceDesk Plus (SDP) using JIRA's native automation rules. This integration allows ...
Automatically create MS Planner tasks in SDP Projects using MS Power Automate.
In many organizations, project teams use various tools to manage their tasks. For instance, a team might use Microsoft Planner (MS Planner) to organize and assign tasks due to its simplicity and integration with other Microsoft 365 applications. ...
Resolving CORS errors in AJAX requests from third-party sites
Relieving CORS error in AJAX requests from third-party sites Objective: To successfully make AJAX requests from a third-party site to a ServiceDesk Plus URL with custom headers without encountering CORS (Cross-Origin Resource Sharing) policy issues. ...
Features available In WhatsApp Integration With ServiceDesk Plus
WhatsApp Integration with ServiceDesk Plus - What's Available? This article will guide through the features available with the WhatsApp plugin and how to make use of them. 1. Create a request : This option allows a requester or a technician to create ...
WhatsApp Integration with ServiceDesk Plus
This article will guide you through the steps of installing the WhatsApp Integration with ServiceDesk Plus plugin. Note: This integration is compatible with versions above 14600. Pre-Requisites : Facebook account to create a business account. Ensure ...
WhatsApp Integration with ServiceDesk Plus via Twilio
This article provides steps for integrating ServiceDesk On-Premises with WhatsApp. Note: This integration is compatible with versions above 14600. Before you begin, ensure you've reviewed the following prerequisites: Ensure your ServiceDesk Plus ...
JIRA Integration
We currently have a custom menu script for integrating with Jira in our system. However, this setup requires manual initiation of the script for each individual request. This manual step has become burdensome, especially when our technicians are ...
Embedding SDP Requests View in SharePoint using iFrame
This document will guide you through the steps of rendering the ServiceDesk Plus Request List View page in your SharePoint site. To begin with, Make sure that your ServiceDesk Plus instance is running in HTTPS and hosted publicly. Go to your ...
Post Messages in Microsoft Teams channel using Webhooks
This article will guide you through the process of posting messages when a request is created to a Microsoft Teams channel using Connectors and ServiceDesk Plus's webhooks. To begin with, we have to create a connector for the Microsoft Teams channel ...
ServiceDesk Plus On Premise : Integrate with ServiceNow using Zoho Flow
This document will guide you through the steps to integrate ServiceDesk Plus with ServiceNow upon Zoho Flow. The pre-requisites for this integration : Make sure the Zoho Flow Agent is up and running in the machine in which the ServiceDesk Plus server ...
Cisco Webex Integration
Requirement: Integrate WebEx teams with ServiceDesk Plus (On-Premise) application to notify team space in WebEx Teams whenever Severity – 1 and Severity – 2 incidents are reported. Also, it would be easier if the alert message has the request field ...
Delhivery Integration (Plug-in mode)
Requirement: Delhivery Integration 1. Create an order 2. Track order 3. Cancel order 4. Print packing slip Steps to be followed 1. Download the attached zip and exact it 2. Move order_resource.py, track_order.py, cancel_order.py, packingslip.py ...
AWS Cloudwatch Metric Alarm Integration
Requirement : AWS Cloudwatch Metric Alarm Integration Steps : --> Download the attached file AwsCWAFiles.zip and extract it --> Copy file AppIntegrations_Handler_Custom.xml to sdp_home\integration\conf folder ( If the file is already available ...
Azure DevOps Integration
Feature: Azure DevOps Integration <--> ServiceDeskPlus (Plugin Model) --> Create a new work-item in Azure DevOps when a request is created in SDP --> Update SDP request status when a Azure DevOps work-item status is updated --> Updating Comments ...
ServiceNow Integration
Establishing two-way communication between ServiceDesk Plus and ServiceNow is done in 4 steps. It can be achieved using Python scripts by installing Python runtime in builds older than 11120 but with newer builds, it can be done with Deluge scripts ...
Microsoft SCCM Integration for ServiceDesk Plus and AssetExplorer
Microsoft System Center Configuration Manager (SCCM) integration helps you fetch workstation details from SCCM and add them to ServiceDesk Plus or AssetExplorer. How does it work? The SCCM integration tool connects directly to the SCCM SQL ...
HipChat Integration
This sample script is used to post instant alert s in a HipChat chatroom whenever a ticket is created in ServiceDesk Plus. HipChat is a hosted group chat platform built for teams that collaborate through persistent chat rooms, file and screen ...
Clickatell SMS Integration - Automate SMS notifications to users using Custom Triggers
This Sample script is used to send a sms notification from ServiceDesk Plus using the Clickatell SMS messaging Gateway.The sms is sent using the Clickatell SMS API and a Authorization Token is used to authenticate with the Gateway, against a Existing ...
Slack Integration
This is a sample python script that is used to post request details from ServiceDesk Plus into Slack.Slack is a cloud-based team collaboration tool that allows team members to communicate without the use of emails or group SMS. Use Case: Lets assume ...