ManageEngine
Zoho Project to SDP Integration
Requirement: Considering the earlier integration discussed in the article: https://pitstop.manageengine.com/portal/en/kb/articles/sdp-to-zoho-project-integration Subsequently, upon adding a task to Zoho Projects, it's essential to mirror this action ...
Software deployment in UEM when Service Request is approved
Use case: To initiate the software request from Service Catalog, approve the request and initiate the software deployment using the EC agent. Prerequisites: 1. To include required packages within a specific template, follow these steps: Begin by ...
SDP To Zoho Project Integration
Requirement: When a change is moved to "Implementation" Stage, a project in Zoho Project has to be created. Generating an Auth token To use the 'Project API' we will need Project's authentication token from Zoho Accounts. Follow the instructions in ...
Automating Office 365 Group Access Requests in ADMP with ServiceDesk Integration
Use-Case: This document describes a typical scenario where an organisation uses an Active Directory Management Platform (ADMP) and a ServiceDesk system to manage access requests for various resources, including Office 365 groups. The current process ...
SDP MSP Integration
Requirement: Move Requests from SDP OP to SDP MSP. Create Tasks from SDP OP to SDP MSP, for Request module. Update SDP Request when MSP request is updated. Steps to configure - Duplicate SDP Ticket in MSP: Update configuration informations in SDP ...
SDP OnDemand Integration - Duplicate Request in multiple OnDemand instances
Requirement: Move Requests from SDP OP to SDP OD. Steps to configure: Download and move the attachment content to <SDP_Home>\integration\custom_scripts In Configuration.json: Update the URL and integration key in the script. You can get the ...
Zoho Cliq Integration
In Zoho CRM for example, if a task is assigned it notifies in Zoho Cliq, in the same way for SDP, if a request is assigned, it should ping in a particular channel with the ID. Use Case: There might be individual chat groups for each department within ...
ADMP Integration - Add/Remove users from Groups
Use Case: Adding or removing a user from a group is a common but repetitive task that requires manual effort from the IT team. This process can be automated using the built-in capabilities of ServiceDesk Plus. By leveraging the Dynamic Request Engine ...
ADMP Integration - Modify User Attributes (Department, Manager)
Use Case: Modifying User Attributes for a user account in AD can be automated with ServiceDesk Plus’ in-product capabilities. Making use of the DRE in ServiceDesk Plus, we can invoke a Deluge script which will unlock the user account in AD using ...
ADMP Integration - Password Reset for a user account
Use Case: Frequent calls to the help desk to reset their account password, are quite common. This process entails redundant work, its time consuming. This can be automated with ServiceDesk Plus’ in-product capabilities. Making use of the DRE in ...
ADMP Integration - Enable or Disable an User Account
Use Case: Automate the acitvation and deactivation of user accounts in your organization's Active Directory (AD) using a single Deluge script. Each time a request is created using a specific template, you can invoke the Deluge script to enable or ...
ADMP Integration - Delete an User
Use Case: While resigning an employee, the HR department sends the employee’s details to the IT department via email. IT department in turn, will delete the employee from the Active Directory. This process entails redundant work, its time ...
ADMP Integration - Unlock an User
Use Case: Automatically unlock user accounts in ADManager Plus when a ticket is raised in ServiceDesk Plus for the same. All you have to do is, invoke a Deluge script to unlock the user using ADManager Plus API. Steps to set it up: 1. To connect ...
ADMP Integration - Auto create User Accounts in AD
Use Case: In many organizations, the employee onboarding process requires the Hiring Manager to send the employee details to the IT team, who will add the employee to the organization's Active Directory. This time-consuming, human error-prone ...
ADMP Integration - How to automate unlocking of user accounts in Active Directory
This post described the use of a python script to automate unlocking of user accounts from request. This script can be configured under Request custom triggers and you will find more information about this here. Integrating ServiceDesk Plus with ...
ADMP Integration - How to automate AD user creation
This post described the use of a python script to automate AD user creation from request. This script can be configured under Request custom triggers and you will find more information about this here. Integrating ServiceDesk Plus with ADManager Plus ...
Opmanager Integration - Create downtime schedule in Opmanager from a change request in ServiceDesk Plus.
This script will invoke the OPManger API to set downtime of assets using the schedule time and the assets / business views chosen in a change request on ServiceDesk Plus. Execution steps: 1. Download and copy the script and xml file into the ...
AppManager Integration - Create downtime schedule in AppManager from a change request in ServiceDesk Plus.
This script will invoke the AppManger api to set downtime of monitor and monitor groups using the schedule time and an additional field value chosen in a change request in ServiceDesk Plus. Execution steps: 1. Download and copy the script and xml ...