Custom Scripts
Calculate Risk Score based on a custom questionnaire
UseCase: Risk score has to be set based on the response for a custom questionnaire populated in a form. Note: The form is adaptable based on specific needs, this version serves as a sample questionnaire with predefined risk values defined within the ...FAFR to set priority based on other change fields
Requirement: Set priority based on 3 change fields. i.e Change Additional field - "Coverage", "Impact" and "Urgency". Steps to configure: 1. Goto Admin > Change Templates > Field and Form Rules > On Field Change: Urgency. 2. Set Conditions as: ...How to close associated incident requests of change request automatically
This post describes the use of a python script to close change that are in a specific stage using Custom Schedules. Use Case: There may be a scenario where number of Change Requests that have got closed and the associated incident is still in open ...Close change requests using custom schedules.
This post describes the use of a python script to close change that are in a specific stage using Custom Schedules. Use Case: There may be a scenario where number of old Change Requests that have gotten lost in the shuffle over the years. Most of ...How to create a change automatically based on a schedule
This is a sample python script that triggers the creation of a Change Request in ServiceDesk Plus using the Change API based on a schedule Note: Attached script will not work beyond 11138 SDP Version. A short guide on setting up python is ...Set the line manager of a change based on the change requesters or the implementers reporting-to.
Note: Attached script will not work beyond 11138 SDP Version. We can use custom schedule to achieve this requirement. Step 1: we have to run the below query in query report and save the report. select userid,reportingto from sduser where ...How to automatically create a project and associate it to a change using change custom triggers.
This script is applicable only for builds prior to 11138. This post describes the use of a sample python script you to create a Project automatically from a Change request and create a association between them.This script can be configured under ...How to automatically create multiple tasks in a change request with a configurable JSON file.
Note: Attached script will not work beyond 11138 SDP Version. This is a sample Python script to automatically create multiple tasks within a change request with a configurable JSON file. This is achieved using an API call to create a task in ...How to automatically create a task in a Change Request.
This is a sample script to create a task in a Change Request based on the values given in certain fields. This is done by using an API call to create a task in ServiceDesk Plus. The task can also be created in a request, problem, project or a ...How to automatically assign users to different roles in a change request.
This script is applicable only for builds prior to 11138. This is a sample python script to read the value in the Change Owner field, when a Change Request is created and set him/her as the Change Implementer automatically, using Change Custom ...How to assign CAB members to a change request automatically.
Note: Attached script will not work beyond 11138 SDP Version. This is a sample script to add CAB Members to a Change Request through Change Custom Triggers.The CAB Members can only be added manually to the Change Request ,under the Approval Tab, ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...