Custom Functions
Widget-Based Solution for Importing Change Requests into ServiceDesk Plus
Overview: We currently do not have a built-in feature to import XLS files directly into the Change module. However, we understand that many customers need to import change requests from other tools into ServiceDesk Plus. To address this need, we have ...
Syncing ServiceDesk Plus Change Calendar with Outlook Calendar
We’re excited to announce that we've developed a solution to help you sync the ServiceDesk Plus (SDP) Change Calendar with your Outlook Calendar! This feature has been highly requested by many of our customers. While we are working on a native ...
Change Risk Assessment Questionnaire using Custom module - Implementation steps
We’re excited to share a step-by-step guide( Attached) on implementing a Change Risk Assessment Questionnaire in ServiceDesk Plus using the Custom Module feature. This solution leverages Custom Modules, Change Additional Fields, and Field & Form ...
Implementing a Comprehensive Change Catalog in ServiceDesk Plus
Dear Community, We are excited to introduce a document designed to streamline the management of frequently occurring changes within ServiceDesk Plus. This document( Attached) provides a detailed guide on creating a Change Catalog, a interim approach ...
Update Change Roles based on Support Group
Requirement: Set Change Approver based on Support group selected Steps to configure: Download the attached scripts. Navigate to Admin > Developer Space > Change Custom Function. Copy and paste the content of the attached file ...
Stage transitions based on task completion
Say goodbye to manual stage updates! This solution automates stage transitions based on task completion, saving you time and effort. Utilizing custom task functions and triggers, we can automate stage advancement based on task completion. The ...
Skip Review - if a reviewer is not set in the Change
Say goodbye to unnecessary delays! We'll show you how to automatically adapt your workflow to skip reviews when they're not needed. Find here, a custom function to skip the Review stage when there is no Reviewer assigned to the change. In this custom ...
Risk matrix for Change using Custom module
UseCase: Risk need to be calculated through Risk matrix (similar to Priority matrix in the request module) Steps to configure: Configure custom module as in the attached screenshot. 1. Navigate to Admin --> Developer space --> Custom module --> ...
Close all the associated requests when a change is closed
Requirement: When a change is closed, all the associated requests have to be closed. This includes both: Change initiated due to request Request caused by change Steps to configure: Goto Admin > Developer Space > Global function > New > Paste the ...
Add tasks with dependencies for a change request created with a particular template
Requirement: Add tasks with dependencies for a change request created with a particular template. UseCase: Four Predefined tasks will be added to every change request created with "Maintenance" Template. Task Details: Scheduling Snapshots Linux ...
Set CAB based on change type
Requirement: Set CAB members depending on the change type chosen, every time a change request is created. Steps to follow: Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global_function_4.txt and save ...
Set Change Requester's reporting_to user as Change Approver
Requirement: When a Change Request is submitted, Change requester's reporting to manager has to be set as Change Approver. Steps to follow: Goto Admin > Developer Space > Global function > New > Paste the content from the attachment ...
Update Change Impact based on Selected Assets Business impact value
This requirement includes 3 global functions, 1 change custom action and 1 change custom trigger. Step 1: getConfiguration Global Function 1) Go to Admin -> change custom function -> global function-> Add new --> Mention function name and Return ...
Dynamically add CAB based on Risk field value
Requirement: Based on the Risk field value chosen, a set of CAB approvers have to be added to the Change UseCase: There will be different sets of CAB approvers available and when a Change is created with ‘Low/Medium’ risk a set of CAB approvers have ...
Dynamically set ChangeRequester's reporting to user as the Line Manager
Requirement: Change Requester's Reporting manager has to be set as the Line Manager. Steps to configure: 1. Download the attached scripts. Copy the contents into Change custom functions. 2. Goto Admin > Change Custom Function > Global Function > ...
Update Change Roles using Change Custom Function
This is a sample Deluge script to set Line Manger field. When a Change Request is created, ChangeRequester's reporting_to user is set as the Line Manager automatically, using Change Custom Triggers. This is achieved by submitting a update request to ...