Upgrade Failure Solutions
Unable to open update manager
Issue: When updatemgr.bat command is executed the pop up does not appear Cause: This issue might occur due to the space insufficiency. Hence we need to decrease the space. Troubleshooting. 1. Go to ManageEngine\service1msp\bin\scripts, take a copy ...
10.5 Linux Upgrade failure and solutions
Traces in logs : 1. java.lang.Exception: InitPgsqlScript exited with value :: 1 at com.adventnet.persistence.PostgresPreProcessor.executeInitPgsqlScript(PostgresPreProcessor.java:1733) 2. PGSQL Permission related errors. 3. SDP MSP installed as root ...
Super user password cannot be found (FIX)
This issue usually occurs on upgrading to 10500 or post 10500 migrations. This occurs due to mismatch in the DB password and inbuilt hard-coded password for the user postgres. To tackle this issue we need to find certain prerequisites in the CX end. ...
Upgrade Failed -> Reverting steps
This article covers 2 areas : a) Analysis stage b) Reversion steps (rollback) a) Analysis stage Please send the below files to our support for analysis. 1. Zip the complete log folder present under <servicedesk plus msp home>/server/default or ...
10.5 upgrade successful but application would not start - JRE Folders update
Issue: After 10500 successful upgrade, application does not start due to renaming of JRE folder not happening automatically. Exception in thread "main" java.lang.UnsupportedClassVersionError: com/adventnet/servicedesk/server/utils/SDResourceCheck : ...
Upgrade failure to 10500 - Linux platforms
You may experience an upgrade failure in linux platforms when upgrading to 10500. Here are the traces from logs, Feb 21, 2020 4:55:03 PM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERRUnexpected Error. Please click View Log>> for ...
Upgrade failure - Trying to start PostgresSQL server failed
[SYSERR] [INFO] : java.lang.Exception: java.net.ConnectException: Trying to start PostgresSQL server failed Please follow the steps below in order to address the same. 1. Stop the ServiceDesk Plus MSP service. 2. Open the command prompt in ...
SDP MSP 10500 - 32 Bit machine Upgrade - UpdMgr.bat update string
To upgrade Windows 32 bit machine - SDP MSP instance, you must add the below JAVA option in the UpdMgr.bat present under ServiceDeskPlus-MSP\bin\scripts 1. Shut down the application. 2. Edit the UpdMgr.bat present ...
9418 ppm- Unable to apply 9418 ppm - warning msg shown
During 9418 upgrade, users may face the below warning. "One or More Change Status notifications' subject and content are empty" Note: It is not the upgrade failure its just a warning error. Application will start even after this warning message. ...
Linux upgrade failure from 9400/9401 - Warning error (Applicable for 64 bit builds alone)
Linux upgrade Known issue and its workaround. Users from 9400/9401 build will get the below error message while applying patch. Java HotSpot(TM) 64-Bit Server VM warning: You have loaded library ...
Skip forced backup before upgrade
Please ensure there is a recent VM backup/snapshot or a valid SQL backup or PGSQL backup that was taken just before the upgrade and then skip application backup. For 9000 Upgrade: Edit the batch file called 'Updatemanager.bat' found under ...