Upgrade Failure
Upgrade failure from 1420X to 14300.
Error trace: 5 Sep, 2023 6:08:56 PM [com.adventnet.tools.update.installer.Unzipper] [INFO] : lib/phantomjs/linphantomjs/phantomjs 25 Sep, 2023 6:08:56 PM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:Exception while writing ...
Upgrade failure caused by duplicate email addresses
Error traces: Exception occured while executing... Sep 4, 2023 3:08:31 PM [SYSERR] [INFO] : java.sql.BatchUpdateException: Violation of PRIMARY KEY constraint 'RequestNotification_Recipients_PK'. Cannot insert duplicate key in object ...
Upgrade issue from 14200 to 14300 (LINUX)
We have a prerequisiste that when upgrading SDP MSP from version 14200 to 14300 in a Linux environment the GNU C library should be upgrade to version 2.14 or above -> Sometime even if you have upgraded your GNU C library to the 2.14 or above the ...
Zia Prerequesite when upgrading from version 14200 to 14300
Issue: Upgrade failed in Linux - ubuntu The GLIBC version should be 2.14 or higher and the versions below 2.14 will face the upgrade failure. Error: Workaround: Step 1: Please run the below queries in the report one by one by navigating to Reports >> ...
SDP MSP solution for postgres 11 upgrade issues
When ServiceDesk Plus MSP is upgraded to 14300 or later, postgres is also upgraded to 11.17. If you are using bundled postgres, data migration through pgdump and restore mechanism also happens. To ensure efficiency in Postgres 11.17, make sure your ...
Unable to open update manager
Issue: When updatemgr.bat command is executed the pop up does not appear Cause: This issue might occur due to the space insufficiency. Hence we need to decrease the space. Workaround: 1. Go to ManageEngine\service1msp\bin\scripts, take a copy of ...
10.5 Linux Upgrade failure and solutions
Traces in logs : 1. java.lang.Exception: InitPgsqlScript exited with value :: 1 at com.adventnet.persistence.PostgresPreProcessor.executeInitPgsqlScript(PostgresPreProcessor.java:1733) 2. PGSQL Permission related errors. 3. SDP MSP installed as root ...
Upgrade failure from 10500 to 10512.
Exception missing file HelpDesk/ServiceDeskplus-MSP/tools/postgres/bin/gettimezone: not found The upgrade failed because of a missing file Gettimezone. Please navigate to the application folder ManageEngine/ServiceDeskPlus-MSP/tools/postgres/bin ...
Upgrade Failed -> Reverting steps
This article covers 2 areas : a) Analysis stage b) Reversion steps (rollback) a) Analysis stage Please send the below files to our support for analysis: 1. Zip the complete log folder present under <servicedesk plus msp home>/server/default or from ...
Upgrade failure to 10500 - Linux platforms
You may experience an upgrade failure in linux platforms when upgrading to 10500. Here are the traces from logs, Feb 21, 2020 4:55:03 PM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERRUnexpected Error. Please click View Log>> for ...
Upgrade failure - Trying to start PostgresSQL server failed
Traces within the logs: [SYSERR] [INFO] : java.lang.Exception: java.net.ConnectException: Trying to start PostgresSQL server failed Please follow the steps below to address the same : 1. Stop the ServiceDesk Plus MSP service. 2. Open the command ...
SDP MSP 10500 - 32 Bit machine Upgrade - UpdMgr.bat update string
To upgrade Windows 32 bit machine - SDP MSP instance, you must add the below JAVA option in the UpdMgr.bat present under ServiceDeskPlus-MSP\bin\scripts 1. Shut down the application. 2. Edit the UpdMgr.bat present ...
9418 ppm- Unable to apply 9418 ppm - warning msg shown (NOT IN USE)
During 9418 upgrade, users may face the below warning. "One or More Change Status notifications' subject and content are empty" Note: It is not the upgrade failure its just a warning error. Application will start even after this warning message. How ...
Skip forced backup before upgrade
Please ensure there is a recent VM backup/snapshot or a valid SQL backup or PGSQL backup that was taken just before the upgrade and then skip application backup. (Strings are case sensitive, plz use exact case) For 9000 Upgrade: Edit the batch file ...