Note: The below FAFR script will work only on 10600 MSP and above Requirement: Set SLA automatically for a service request depending on the Priority. Usecase: Let us consider a scenario where SLA has to be set depending on the requester's associated ...
Use case There are scenarios where on a particular template only selected categories should be available as an option. Solution Under Admin >> Incident Template >> Field and Form Rules Tab, create a rule as specified below Script: ...
The below script can be used in the respective incident template under Form Load section of Field and Form Rules. if(["Application Crashes Frequently","New incident"].indexOf(jQuery("select#template_box").select2("data").text)==-1){ ...
You can add a rule under Admin->Incident Templates->Edit template->Field and Form rules as shown below. Note you can choose the criteria as per your requirement.
Here is a sample script to be used in FAFR to have the additional field info appended to the actual subject line, var contract=$CS.getValue("WorkOrder_Fields_UDF_CHAR5"); var subject=$CS.getValue("SUBJECT"); var new_subject = subject + " : " + ...
Here is the sample integration using Webhooks feature in SDP MSP. Please refer it for more details. https://writer.zohopublic.com/writer/published/akupace4382651aa54772b5a3fb729fe1b439
1. Navigate to Admin >> Incident template >> Field and Form Rule Tab * Update the script under Form Submit ->Execute Script: $CS.setText("TECHNICIAN",sdp_user.USERNAME);
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Follow the steps mentioned below to install AppManager as a service on a Linux box. Copy the attached AppManagerLinuxService file to /etc/init.d directory as the file "AppManager" Edit the MDIR variable in this file (in two locations) which should ...