Surveys
How to calculate satisfactory level for Survey
We are considering the rating value (Score) in the calculation of the survey Example : Suppose the Survey has 7 Questions with maximum of 10 Radio type points and each points carry above mentioned score. If customer clicks 9 for all 7 questions (that ...Survey Mail Configuration -> To insert Survey link to a text
You can follow the below steps to remove the Good and Bad in the Mail Configuration and to insert the Survey Link in the desired text. -> Go to Admin -> Survey Email Configuration. -> Select the Good and Bad there and delete the same. -> Enter the ...How to schedule a Survey automatically after closing a ticket ?
We schedule a Survey after closing every ticket to know or rate our support to the customer. Steps to schedule a Survey: 1) Logo to the application as an administrator , In the Admin Tab -> Survey Configuration as shown in the below snapshot. -> In ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...