Survey
Survey Mail Configuration -> To insert Survey link to a text
You can follow the below steps to remove the Good and Bad in the Mail Configuration and to insert the Survey Link in the desired text. -> Go to Admin -> Survey Email Configuration. -> Select the Good and Bad there and delete the same. -> Enter the ...How to schedule a Survey
1) We can schedule a survey after the closure of every ticket by doing the following steps: In the Admin Tab -> Survey Configuration as shown in the below snapshot. -> In the Survey configuration page you can select to what kind of requests ( ...How to schedule a Survey automatically after closing a ticket ?
We schedule a Survey after closing every ticket to know or rate our support to the customer. Steps to schedule a Survey: 1) Logo to the application as an administrator , In the Admin Tab -> Survey Configuration as shown in the below snapshot. -> In ...
New to ADSelfService Plus?
Resources
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProWhere do I find the log files that I need to send to technical support team for analysis?
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...