Upon starting the application from Windows Services (from the windows server), if you receive an error like "Error2: The system cannot find the file specified", please follow the below steps to fix the issue: ** Right-click on the ManageEngine ...
After following the steps for running the application as service in linux the following errors may occur to start the service. Aug 17 06:56:07 ip-172-31-14-254 systemd[1]: Started ServiceDesk. Aug 17 06:56:07 ip-172-31-14-254 systemd[14138]: ...
Issue: In certain cases, after a power failure, when the server restarts, the application fails to start and we could see indexoutofboundsexception in the log traces. Cause: This error occurs because the license file gets corrupted which may be due ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...