ServiceDesk Plus - MSP | Startup Issue | Knowledge Base

• Startup issue

• Linux - Startup issue

  System Halted error message during startup (Fresh installation)  Error Trace : [16:36:59:243]|[04-15-2021]|[com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer]|[INFO]|[1]: ErrorStream ::: /opt/MSP/ServiceDeskPlus-MSP/pgsql/bin/psql: error ...

• Application startup issue with Windows Services

  Upon starting the application from Windows Services (from the windows server), if you receive an error like "Error2: The system cannot find the file specified", please follow the below steps to fix the issue: ** Right-click on the ManageEngine ...

• Ubuntu 18.04 LTS - Start as service issue

  After following the steps for running the application as service in linux  the following errors may occur to start the service.  Aug 17 06:56:07 ip-172-31-14-254 systemd[1]: Started ServiceDesk. Aug 17 06:56:07 ip-172-31-14-254 systemd[14138]: ...

• Unable to start the application after power failure

  Issue: In certain cases, after a power failure, when the server restarts, the application fails to start and we could see indexoutofboundsexception in the log traces. Cause:  This error occurs because the license file gets corrupted which may be due ...

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• Popular Articles

• Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)

  Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...

• How to build a test environment for ServiceDesk Plus

  Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...

• Data flow and ports used in Password Manager Pro

  List of ports used in Password Manager Pro

• How to reset administrator password in ServiceDesk Plus.

  1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed.   If the database is MSSQL, go to the SQL Management Studio, go to ...

• How to migrate ServiceDesk Plus from one server to another

  Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...