Error : Solution: Please find below the commands that can be used to create the keystore and corresponding CSR request with SAN included: Keystore creation: keytool -genkey -alias <your_alias_name> or [Domain Name] -keyalg RSA -keysize 2048 -sigalg ...
The below steps are applicable for version 10.5 and above. For .pfx certificate installation in version 9427 and below, follow the steps here. NOTE: Please take a server snapshot before following the steps given below A PKCS12 (.pfx) certificate ...
Please refer the below mentioned, only if you have issue installing the certs through application UI. Once you are ready with the Keystore and CSR (Certificate Signing Request) file, follow the below mentioned: Download the certificate files received ...
Introduction ServiceDesk Plus - MSP can run as a HTTPS service. But it requires a SSL (Secure Socket Layer) Certificate signed by a valid Certificate Authority (CA). By default, on a first-time start-up, it creates a self-signed certificate. This ...
Installing .PFX Certificate .PFX is an extension for security certificate. It defines a file format that stores private keys (generated by your server at the time the CSR was generated) and public key certificate (your SSL Certificate provided by ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...