Solutions
Auto suggest solutions to technicians
Use Case When a request is created, solutions can be auto suggested to technicians under Resolution Tab with a bulb icon. Based on the subject keywords the available solutions will be suggested to the technician which will help them narrow down the ...How to solve unable to approve solutions cases ?
Requesting you to check whether you have a role assigned with the below option is enabled or not: Admin -> roles "Allow technician to approve solution". If not, you will not have the option to approve any solutions (when logged in as a technician), ...
New to ADSelfService Plus?
Resources
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Setup Applications Manager as Service in Ubuntu 16 and above
From v16140 : Support to install and start Applications Manager as a wrapper service in Linux platforms is provided within the product. For more information, see Starting Applications Manager as a Linux Service. Follow the steps mentioned below to ...