Auto suggest solutions to technicians
Use Case When a request is created, solutions can be auto suggested to technicians under Resolution Tab with a bulb icon. Based on the subject keywords the available solutions will be suggested to the technician which will help them narrow down the ...
How to solve unable to approve solutions cases ?
Requesting you to check whether you have a role assigned with the below option is enabled or not: Admin -> roles "Allow technician to approve solution". If not, you will not have the option to approve any solutions (when logged in as a technician), ...
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