Solution link behavior change after builds 14200
Issue: The Solution field is completely revamped and hence the links to search solutions in below format wont work in recent builds: Versions before 14200 In versions before 14200 the link to Solutions was: ...
How to Hide the Solutions for Requesters
Logon to the application as administrator. To Hide the Solutions In the Home tab, click on the Customize menu as shown in the below tab, and select on the Requester Home Page, In the theme tab , select on the edit button on the theme in which you ...
Auto suggest solutions to technicians
Use Case When a request is created, solutions can be auto suggested to technicians under Resolution Tab with a bulb icon. Based on the subject keywords the available solutions will be suggested to the technician which will help them narrow down the ...
How Public and Private Solutions work
ServiceDesk Plus MSP allows you to publish knowledge base solutions as either public (available for all requesters and technicians) or private (accessible only by technicians). To make a solution public, while adding/editing the solution select the ...
How to solve unable to approve solutions cases ?
Requesting you to check whether you have a role assigned with the below option is enabled or not: Admin -> roles "Allow technician to approve solution". If not, you will not have the option to approve any solutions (when logged in as a technician), ...