Security related
Best Practices to Secure the application
This document is common for ServiceDesk Plus MSP and Supportcenter Plus application Best practices to avoid threats Upgrade to the latest version and builds. Reset the password of bundled accounts (administrator and guest) Enable two-factor ...Log4j.jar version is updated
Security advisory related to this https://pitstop.manageengine.com/portal/en/community/topic/security-advisory-servicedesk-plus-msp-is-not-affected-by-cve-2021-44228 Also in SDP MSP 10536 SDPMSP-17916: log4j framework jar version is upgraded to ...Security: Strict transport security
Please make use of the default value in placeholder for strict transport security. max-age=15892 includesubdomains preload Ensure to restart the application service for the changes to be effective.Ability to scan attachments while uploading to SDP portal - Blacklist / whitelist feature
This feature will scan the attachment that is about to be added to find out the Type/Extension of the files. You can allow/restrict the file extensions as you please. For instance, .EXE is one of the vital file extension which most of the customers ...Domain Filtering During Login
If you have configured multiple domains inside Service Desk Plus MSP but would like to filter the domain as soon the user enters their name, follow the below instructions Navigate to Admin>Security Settings>> Advanced >> Enable "Domain Filtering ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProWhere do I find the log files that I need to send to technical support team for analysis?
Steps for creating support information file: The log files are located in <Applications Manager Home>/logs directory. If the Logging level in Admin tab-> Logging -> is not 'Print all logs', then change it to 'Print all logs' and reproduce the issue ...