As per the RBI guidelines, FOS and Secure Gateway Server features are mandatory for all hosted software used in the banking domain. We can achieve a service gateway server in the service desk plus by following the below steps: Steps to Integrate with ...
This document is common for ServiceDesk Plus MSP and Supportcenter Plus application Best practices to avoid threats: Upgrade to the latest version and builds. Reset the password of bundled accounts (administrator and guest) Enable two-factor ...
Please make use of the default value in placeholder for strict transport security. max-age=15892 includesubdomains preload Ensure to restart the application service for the changes to be effective.
This feature will scan the attachment that is about to be added to find out the Type/Extension of the files. You can allow/restrict the file extensions as you please. For instance, .EXE is one of the vital file extension which most of the customers ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...