Task
Scripts to automatically cancel request tasks when the request status is set to cancelled (when the task closure rule is enabled)
NOTE: In the attached script Owner and Group value is hardcoded, so the script works only when the group and owner name are configured in task closure rules(valid technician name and group name). If technician and group doesn't exist inside the task ...
Script to auto-populate the "Estimated Efforts" of a task based on the "Category" and "Sub-Category" of an incident request
REQUIREMENT: When an incident request is created, a task should be automatically added to the request. In the created task, the "Estimated Efforts" field should be automatically calculated based on the Category and Sub-Category of the incident ...
Scripts to cancel tasks when the request status is set to cancel
Applicable above 14000 builds Steps to configure: 1. Download the attached scripts and extract it. 2. Go to Admin >> Developer Space >> Global Function >> Copy & Paste the attached GF_Content.txt as shown in GFConfiguration.txt and save it with a ...
Script to update the status of the request (Deluge)
1. Download the attached scripts. Copy the contents into Request custom functions. 2. Go to Admin > Request Custom Function > Global Function > New > Paste the global function contents and save it with a name. (Update the SDP-MSP configurations ...
Notify task owner when a task is deleted using Deluge
Requirement: Send Email notification to task owner when a task is deleted from a request. Steps to follow: Go to Admin > Developer Space > Task Custom Functions. Create a new function. Refer to the attached script. (NotifyTaskOwner.txt.) Update the ...
Script to auto close requests based on last updated time and status (Python)
This post describes the use of a python script to close requests based on the last updated time and requests set in Resolved status using Custom Schedules. What is 'Custom Schedules' ? The Custom Schedules feature enables you to access any data in ...
Deluge Script to fetch resolution content and add as a note when a request is reopened
1. Create a Global function using the below script and save. Make sure that the application URL and Technician API key are mentioned correctly. Global Function: configuration = Map(); configuration.put("url","http://pcr90tz4pn:8080"); ...
Deluge script to detect the array size of number/s in description, check the starting integer and perform an action
- > The below script would detect if the description contains a 16 digit number or more than one 16 digit number and check if that 16 digit number starts with 1,3,4,6 etc., It can be modified as per requirement. - > Based on the above check, a ...
Create New request using Python Script
Script to raise a new request using Python Script. Pre-requisite - Python should be installed in the server and configured. You can review the instructions here - Requests module should be installed with the python Steps 1. Download the zip file from ...
Script to Auto close a request by adding a resolution using deluge script
Please note the script provided will work only from builds 10600 and above 1: Download the attached script and extract it. 2: Go to Admin > Request Custom Functions > Global function > New > Paste the content from the attachment 1.configuration.txt ...
Deluge Script to achieve First Response SLA-Notes Addition
Before following the below steps, ensure that you have the option "Enable First response by default for notes addition" under Admin - > Self Service portal settings. 1. Go to Developer Space > Custom Function > Request > Global Functions and click on ...
Some errors related to Python when trying to run a script in SDP MSP
Case 1: We could see cases where users come across the below error when trying to execute scripts. This happens if the requests library is not imported. In order to import the requests library in Python, follow the steps below: 1. Open cmd as admin ...
Avoid Re-opening of Resolved Requests and notify the tehcnicians
Scenario : If someone replies to the Resolved requests. Status should not change to Open and Stay as "Resolved" and notify the Technician that there's a reply with a specific Keyword. This requires in case, if a Technician has replied and marked the ...
How to add Resolution and Close Requests using Custom Trigger (Python)
We can achieve it by using the custom trigger feature along with a python script. We can set a trigger based on which the script will execute, the script will add the resolution and set the status to 'Closed' You can modify the condition for the ...