In version 10.6 and above when creating a Custom Trigger you will need to paste a .txt file in the Executor path as shown below instead of entering the scripts name there. To create a txt file you need to path to => ManageEngine\Service ...
Here we are listing the troubleshooting steps for the python script to be executed 1. Check whether python is installed or not in the sever where SDP is installed 2. If it's installed check the version of python ( Preferable version should be above ...
1. Find the python installation location using the command where python in the command prompt. 2. Navigate to the Scripts folder under the python installation folder 3. Use the below command pip install <module name> For example, if I get an error ...
Use case While trying to run a python script, this error can be found. It usually occurs when the python is not installed/set up properly. Solution Try specifying the complete path of the python.exe instead of py and then in the argument specify the ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...