Auto Merge tickets
Script to Auto close Preventive Maintenance Requests
This post describes the use of a python script to close Preventive maintenance Requests using Custom Schedules. What is 'Custom Schedules'? The Custom Schedules feature enables you to access any data in ServiceDesk Plus to perform customized actions ...
Script: Auto merge tickets of similar subject and auto closes the ticket--> Used V1 API dont use
Use case: Too many alerts for the same reason from a machine keeps generating multiple tickets in SDP MSP. You can use the below script to auto-merge the requests and auto close the ticket. What does this script do ? The Merged tickets description ...
Script to Duplicate / Copy Response Due by time under Custom Additional field
Kindly follow below instruction to duplicate Response Due by time under Custom Additional Field. How to Setup Python * Download attached files and place it under Servicedeskplus-msp<home>\integration\custom_scripts * Edit Configuration.json file and ...
Script to Auto merge similar subject tickets
Please find the requested script attached in the email. Kindly zip the files from the attached and place it in ManageEngine/Servicedesk Plus MSP/Integrations/custom_scripts. NOTE: Python is a third party software that has to be installed on the ...
Script to set fields from CSV using FAFR.
Works in 10604 Requirement: Load Data from CSV depending on the value selected in an additional field. Usecase: Assume there are 3 additional fields for a request template, namely, "Reference number", "Payment type and "Vendor". "Reference number" is ...
Script to update the Duebytime based on estimated efforts in task
Use case When a request has a number of tasks with their estimated hours, the SLA can be set based on the sum of the estimated hours of the tasks created. Pre-requisite Install python in the application server. Follow the instructions here ...
Script to update Request with another Group when the request is approved
Use case: Assume a requester is requesting for an gadget asset and it requires approval from their managers. This ticket needs to be moved to "Asset" group only when the ticket gets approved. Pre-requisite - Python should be installed in the ...
Custom Script to Trigger an Alert if there is no email address associated with Requester (using FAFR)
Scenario: Request should not be created if there is no email address associated with the requester. Instead it should prompt and alert stating there is no email address associated with the requester. The above requirement can be achieved using ...
EWS Mail configuration - Script to send reminder emails to both requesters and technicians when there is no response for more than a specific time period and auto close the ticket
Use case: If the requester is not responding for a specified period of time and the ticket stays idle without any action. So, requesters need to to be reminded of the same and also auto close the ticket after specific time period. How it works: This ...
Script to download all the attachments in single click - SDP MSP
Use Case: When multiple attachments are present in a request, downloading all the attachment in a single click is more convenient than downloading one after the other. Execution Steps: 1. Place the attachment ...
Script to send notifications when a unknown request is raised
Use case The script will send email notifications to the address configured inside the script whenever a request is created under unknown requests. This notification will be sent to Admin Email Pre-requisite - Python should be installed in the ...
Script to Auto merge requests with exact same subject
Use case: Too many alerts for the same reason from a machine keeps generating multiple tickets in SDP MSP. You can use the below script to auto-merge the requests in the application. The Merged tickets description will be added as a note to the ...
Script to send notification to users on upcoming contracts
Please follow the below link to setup python on the server https://pitstop.manageengine.com/portal/en/kb/articles/how-to-setup-python-on-the-server-11-11-2019 Steps to configure 1. Extract the attached zip file in <Home>/integration/custom_scripts ...
Script to AutoShare Request to Groups
Please follow the below link to setup python on the server https://pitstop.manageengine.com/portal/en/kb/articles/how-to-setup-python-on-the-server-11-11-2019 Steps to configure 1. Extract the attached zip file in <Home>/integration/custom_scripts ...
How to implement dynamic request approval using FAFR and custom triggers.
This is a sample script written in Python to handle Conditional Approvals for Incident \ Service Requests, through Custom Triggers using Field and Form Rules. One of the advantages of using this script is that there is no modification of the script ...
Script: Close associated changes when a request is closed
Use case: In many cases, the client never comes back to confirm the change. This means that the change remains opened indefinitely. When the ticket is closed it is logical that the change to be closed. No one is going to close a ticket unless the ...
How to automatically create multiple child requests from a parent request with a configurable JSON file (V3)
This is a sample Python script to automatically trigger the creation of multiple child requests from a parent request, based on the request template chosen. The request ID of the child requests will be added as a Note in the parent request. This is ...
Script: Send reminders to technicians when there is no update for 2 hours
Prerequisites: 1. Python Installation Steps : https://pitstop.manageengine.com/portal/kb/articles/how-to-setup-python-on-the-server 2. functions.py : This package consists of all the functions that are used to handle the standard requirements of ...
Instruction to Change Worklog owner under All Request, worklog owner From Tech A to Tech B
Scenario Worklogs assigned to Duplicate user / Incorrect user need to change all worklogs under request to actual Technician. Step 1 : Navigate to Report - > New Query Report and execute the below query. Select workorder.workorderid ...
Script to Auto close Request when the status is set to Resolved
This post describes the use of a python script to close requests that are set in Resolved status using Custom Schedules What is 'Custom Schedules' ? The Custom Schedules feature enables you to access any data in ServiceDesk Plus to perform customized ...
How to update E-mail Id(s) To Notify using business rules
This is a sample python script to update the E-mail Id(s) To Notify during request create/update based on certain criteria using Business Rules Prerequisite: The SDP-MSP server should be configured to execute python script. Steps available here. ...
How to update Request Additional fields and Mode Field during request create/update using Business Rules
This is a sample python script to update the Request Additional Field Values and Mode during request create/update based on certain criteria using Business Rules Execution Steps: 1. Download the attached zip 2. Move the files to ...
Script to Auto share request
1. Download MSP_share_Request.zip from the attachment, extract it, and paste the same under ManageEngine\ServiceDesk Plus MSP\integrations\Custom_scripts. # auto_share_MSP.py # functions.py # configuration.json 2. ...
Script to send last note added along with its contents to requesters- Servicedesk Plus MSP
How it works? A report will be scheduled to run at a periodic interval which will fetch he details of the request. Once the schedules runs, the script will fetch the values from the report and sends an notification through email to the requester of ...
How to add Resolution and Close Requests using Custom Trigger
We can achieve it by using the custom trigger feature along with a python script. We can set a trigger based on which the script will execute, the script will add the resolution and set the status to 'Closed' You can modify the condition for the ...
Script for hiding an option "Show this note to Requester" while adding Notes - For Technician Login
Compatible for 10500 Build * Stop Servicedeskplus-msp application service. * Navigate to [SDP_MSP-Home] > custom > scripts take a backup of existing CustomScripts.js file. * Use the attached CustomScripts.js file and replace it under [SDP_MSP-Home] > ...
Python script to update request status
This article consists of a python script to update the request status based on a criteria set in Custom trigger. For installation and setup of PYTHON, please refer the below link, ...
How to send SLA notification mail to the different users when a SLA is breached for builds 9427 and below
Prerequisites: 1. Python should be installed and set up on the server. Refer to this link for instructions. Execution Steps: 1. Extract the attached SLA_Notification.zip file (Attached to this article) under ...
How to setup Python on the Server
This article explains how to set up the ServiceDesk plus server to run python scripts. 1. The first step is to install python on the application server and you can download it from here. Any version above 3.4.1 should work fine. Start the setup and ...
How to send custom email notifications for a request_NOT IN USE
This sample python script is used for sending custom notifications from ServiceDesk Plus MSP when a criteria is met. You all know that ServiceDesk Plus MSP has notification rules and customisable templates to notify requesters, technicians, and ...
Script for Mandating Asset field in Request Creation/Edit page
Please Use the below script in FAFR to mandate Asset field in the Request Creation/Edit page if(jQuery("#selectedCIs").val() == ""){ alert("Asset(s) field cannot be empty."); $CS.stopFormSubmission(); }