SAML related
Login Page Customization -> SAML Login
NOTE: # No need to alter the changes in the application UI # Ensure to take a copy/backup of the below files before altering the same. STEPS TO FOLLOW: 1. Edit the file Login.html under <Drive>:\ManageEngine\ServiceDeskPlus-MSP\Server\Custom\Login ...SAML FAQ
Please find the list of frequently asked queries in SAML 1. I have enabled SAML but still could not find a way to log in using SAML Since the application has multi-tenant feature there are certain security added to the SAML login. In a SAML ...Analytics plus sync issue wrt Trayicon not updated properly due to returning URL wrong webserver port update - Indirect URL error thrown
At times users are able to configure the ZA details and then the returning URL will not succeed and an error throws as soon he click on "accept" (pop up window ) to access ZA data. Solution : 1) In such a case check the trayicon.xml file under conf ...Page crashed exception thrown while downloading metadata.xml in the SAML configuration page.
Applicable only from build10523 Unable to download Metadata.xml from the SAML configuration page? Workaround-1: Please access the following URL to download metadata.xml https://localhost:8523/servlet/SamlMetaServlet?id=<id> Get the id from ...How to configure SAML with Azure AD
This guide will help us configure SAML for users who want to use Azure AD as their IdP and also give you insights on a few issues that you might run into while configuring SAML in an Azure Environment. In an ideal environment, customers will have an ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...