General Info
Option to Alert Technicians for Unassigned Requests at recurring time intervals
Make use of the Request timer action feature present in our application Navigate to : Admin >> Request Timer Action Create a new timer action as the below configuration Select After Rules and configure as below Under Actions . Please configure as ...SQL Query to export request details
Supported only for SQL DB(14201 build). Executed in SQL DB directly to export the requests. Below query to export requests for one account / site. SELECT "wo"."WORKORDERID" AS "Request ID", "wo"."TITLE" AS "Subject", "wotodesc"."FULLDESCRIPTION" AS ...Permission for all technicians to view/associate billing contract names in tickets
In certain cases, Contract association permission has been set only to SDAdmins due to which regular technicians does not have permission to associate contracts in tickets. This can be verified from the globalconfig table using the below query, ...How to import requests data into ServiceDesk Plus MSP ?
You can import your existing helpdesk Requests (tickets) into ServiceDesk Plus MSP (SDP MSP) using XLS format. Requests can be migrated to SDP MSP with basic details. Assets data can be scanned again through SDP MSP windows domain scan or using ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...