Tested in builds PGSQL (14300) or MSSQL (14306) This query is used to show how many tickets are assigned to a particular technician within a given timeframe (even if these tickets end up being re-assigned again) PGSQL: SELECT aau.FIRST_NAME AS ...
Tested in build PGSQL (14300) and MSSQL (14306) Use case: This query will help you find what are all activities that the technicians have done on requests other than the assigned ones SELECT au.first_name "Technician" ,wo.WORKORDERID "Request ...
Tested in Build PGSQL (14300) or MSSQL (14306) Go to Reports-New Query Report and execute this query. SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject",aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", queuedefinition.queuename ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...