Projects
Technicians unable to view Project Module
A technician has to be given access to the project module during the user account creation. If the technician could not see the project module in the UI. Go to Admin>Technician>Edit the technician in question and assign a Project Role. Screenshot for ...Query to show last comments added in Projects task_MSSQL
SELECT taskdet.TASKID AS "Task ID", taskdet.TITLE AS "Title", taskowner.FIRST_NAME AS "Owner", taskcreatedby.FIRST_NAME AS "Created By", taskstatus.STATUSNAME AS "Task Status", taskdesc.DESCRIPTION AS "Description", ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...Data flow and ports used in Password Manager Pro
List of ports used in Password Manager ProHow to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...